I appreciate Nexla's dedicated support team, which is available during different time zones and provides a direct joint Slack channel for fast resolution. I also value the access to Nexla SFTP, allowing me to view the raw files and the actual data our partner sends. This feature is useful for comparing it to what we ingest from Nexla, especially in case of data discrepancies. The ability to quickly retrieve resolutions without having to wait longer due to the support being available during both working and non-working hours is immensely beneficial. Review collected by and hosted on G2.com.
The turnaround time on complex pipeline changes can be slow to roll out. Nexla could improve by adding some transformation validation checks to proactively find out errors before being delivered to us. Review collected by and hosted on G2.com.
Jaspreet, thank you for taking the time to share your review. It is great to hear that our support team, shared Slack channel, and SFTP access have helped you resolve issues quickly and stay confident in the data you receive. We are glad Nexla is helping streamline partner data transformation and consolidation to your required specifications. Your feedback on turnaround time and proactive validation checks is incredibly valuable and has been shared with our team. We truly appreciate your partnership and are glad to have you as part of the Nexla community. Thank you again.