G2

Ben P.

Senior Client Success Manager / Head of Design

Enterprise (> 1000 emp.)

12/6/2023

"Great Support in a timely manner."

5/5

What do you like best about New Era Technology?

Their staff is incredibly friendly and helpful. I've collaborated extensively with a guy named Isaac, and he's not only knowledgeable but also exceptionally sharp and skilled in his field. Review collected by and hosted on G2.com.

What do you dislike about New Era Technology?

Sometimes things would take a little longer than I'd expect. Admittedly, addressing computer issues occasionally demands a substantial amount of time and effort to identify and rectify the underlying problems. These issues often involve intricate troubleshooting processes, intricate configurations, or the need for extensive software updates, all of which contribute to the length of time required for resolution. Review collected by and hosted on G2.com.

Recommendations to others considering New Era Technology:

Make sure they possess the appropriate availability to address current issues and align their hours with your business needs. Review collected by and hosted on G2.com.

What problems is New Era Technology solving and how is that benefiting you?

"New Era" offers comprehensive day-to-day tech support, from fixing computer issues—both simple glitches and complex malfunctions—to setting up and optimizing home tech environments. Their dedicated team excels in swiftly resolving problems and creating seamless, secure, and efficient home setups, empowering users to embrace a hassle-free digital lifestyle. Recently I had an issue where I needed my personal comuter to be able to connect to the work server - they were able to easily install a VPN via a remote connection. Review collected by and hosted on G2.com.