G2

russell w.

Owner

Small-Business (50 or fewer emp.)

5/14/2019

"Netfirms: For low budgets and high patience"

4/5

What do you like best about Netfirms?

Netfirms is easy to get started with, and has frequent sales with reduced prices for domain names. Review collected by and hosted on G2.com.

What do you dislike about Netfirms?

Customer support is outsourced and non-English as a Native Language. They follow the scripts, but do not understand some very basic principles of Customer Care and Business to Business Relationships. Their staff have made some horrible mistakes in handling my account. which have taken days to resolve. Review collected by and hosted on G2.com.

Recommendations to others considering Netfirms:

If you have very straightforward needs for simple Domain Registration, then it is a great place to start. However, be aware that they will charge you automatically for Privacy Protection without even telling specifically which domains they are charging you for, and it is difficult to find out this information on your own. I have found - for my own protection - it is best to use their Chat Support so that an actual Transcript of conversations can be obtained for future reference, because there is very inconsistent continuity in handling your account and calling back to resolve unresolved issues. Review collected by and hosted on G2.com.

What problems is Netfirms solving and how is that benefiting you?

Currently, I use Netfirms for quick domain registration, and I have a number of names with them already, and it is simple to log in and add more within minutes. Review collected by and hosted on G2.com.