I have been working on this platform for like 2-3 years as an IT professional and it removes the need to manually manage ticket cleanup. Its feature for configuring automation like closing a ticket after 10 days with no response is a very good feature. It has provided us with a user-friendly experience and, in the end, auditing and journal entries are a good addition. Review collected by and hosted on G2.com.

It takes a bit of time to learn the whole process and otherwise I have seen no limitations. Review collected by and hosted on G2.com.