G2

Dave A.

Business Manager

Small-Business (50 or fewer emp.)

Originally submitted 10/16/2020

"Neo has been a great decision for us!"

5/5

What do you like best about Neo Software?

Very easy to use, very easy to learn, staff love it. Flexible, allows for user defined fields. Regular updates with additional functionality, not just corrections. The support staff is world class! Friendly, knowledgeable and always available. Review collected by and hosted on G2.com.

What do you dislike about Neo Software?

Reporting was more limited, but now is expanding. At first we had to have 3rd party Boarding solution, but now that is built in. At first we paid for SMS messages, but now that is built in. I don't really have anything I dislike about it. Review collected by and hosted on G2.com.

Recommendations to others considering Neo Software:

Get a demo, then get access to a trial, see how easy it is to set up. See how easy it is to learn how to do anything by accessing the "Help Me" tab in the bottom right corner. You'll be sold like we were. Ask other vendors what features they have added to their software for no addition fee over the past two years. I doubt you'll find many. Neo has added good reporting, good A/R tracking, GREAT boarding and are currently working on integrated SMS. They also listen to users about feature function. Review collected by and hosted on G2.com.

What problems is Neo Software solving and how is that benefiting you?

Quick checkout for clients. Easy access to records and information, vitals and Rx's for medical team staff. We are more efficient than before, we process patients through the hospital more quickly. The auto interface of x-rays and lab results saves time and helps us avoid missed charges. Text messaging allows us to be proactive in messaging clients as well as following up on missed services that are needed by their pets. Review collected by and hosted on G2.com.