G2

Amanda K.

Receptionist Supervisor

Small-Business (50 or fewer emp.)

Originally submitted 4/23/2020

"Hillcrest Animal Hospital"

4.5/5

What do you like best about Neo Software?

How easy it is to teach a new hire to use it. If they can fill out a form to shop online they can be taught to use the software its literally that easy for onboarding. Review collected by and hosted on G2.com.

What do you dislike about Neo Software?

The back end of things with bookkeeping and reminders and inventory has a lot of bugs and we have lost a lot of product tracking, reminder options, and ease of access when switching to Neo from our previous provider. There is also a bit of a communication gap when they go to do a new update. Changes are made without consulting with clinics or pre-warning clinics of upcoming changes that may change how you have to change the flow of things within the clinic which results in a surprise that morning once the update has taken place. These things are improving as they grow however. Review collected by and hosted on G2.com.

Recommendations to others considering Neo Software:

Take your time with the transferring of information, ask plenty of questions to know what features you will gain or lose from the conversion because once the conversion is complete then trying to backtrack to fix what you weren't expecting to change is a huge challenge. The growing pains take a little getting used to but the transition is definitely worth the effort. The speed you gain in the flow throughout the clinic is wonderful and the time you save in training during onboarding is unmatched by any other software. Review collected by and hosted on G2.com.

What problems is Neo Software solving and how is that benefiting you?

Neo is wonderful to be paperless and allows a smooth flow between check-in and examination and examination to check-out. We have lots of little requests placed with Neo for things to run smoother in our clinic but Neo is good to hear our concerns and find loopholes or implement changes to improve those issues. Review collected by and hosted on G2.com.