Honestly the thing I tell people first is the voice. I've sat through demos of maybe six or seven of these tools at this point and most of them you can clock as a bot inside two sentences, the cadence is off, they don't pause where a person would pause, they talk over you if you try to interrupt. Nedzo's doesn't do that. We've had callers get transferred to one of our human agents and only realize partway through the human conversation that the first half of the call wasn't a person. That doesn't happen with the others. Review collected by and hosted on G2.com.

The thing that bothered me most early on was that the agent would answer pricing questions with way more confidence than it should have. Edge cases especially, anything outside the standard fee structure. It wasn't making things up exactly, it was just stating things firmly that should've been hedged or escalated. We caught it because we listen to a sample of calls every week, and we ended up tightening the guardrails twice in the first month before it settled down. If you're not actually reviewing what your agent is saying in the early weeks you're going to find out about problems the bad way. Review collected by and hosted on G2.com.