G2

Mark C.

Process Architect, Sr. Advisor, IT Service Management Process Thought Leader

Insurance

Enterprise (> 1000 emp.)

1/17/2017

"A very satisfied long time user"

4.5/5

What do you like best about Navvia?

Navvia provides absolutely excellent support for their tool.

The functionality in the tool is close to limitless. I mainly use the tool to create Process Maturity Assessments and process documents. I have found no other tool in the market place that does the things I need to do in my day to day job.

The ServiceNow related Process Documents are a very big win for us in that we are very heavily reliant on the tool.

Being able to create customized Process documents for our processes is also a very big win for us. Review collected by and hosted on G2.com.

What do you dislike about Navvia?

The ONLY thing I dislike about the tool is the learning curve for new users. Once you learn the tool and how to utilize the functionality, it is wonderful. The intuitiveness of the tool, while great, is difficult for new users to follow.

I am very pleased with the fact that we do not have a laundry list of dislikes with the tool. The tool continues to evolve to better support the organization's process goals and functions. Review collected by and hosted on G2.com.

Recommendations to others considering Navvia:

If an organization is looking for tool to support ITIL processes to better serve your organization, I whole heartedly recommend Navvia as your go to tool.

I really have not found a lot that the tool cannot do to support our organization. Inputs and outputs for process relationships is there by the click of a button. Review collected by and hosted on G2.com.

What problems is Navvia solving and how is that benefiting you?

This could have the potential to be a very long list. Mainly, I utilize the tool to create Process Maturity Assessments and Process documents. There is a huge benefit to our organization in that I have one stop shopping for my process needs. The fact that it has documents which relate to ServiceNow is huge for our organization as we are very reliant on that tool.

Working with ServiceNow support, I am constantly learning new things about the tool in terms of functionality and usefulness.

As the tool continue to evolve, more and more useful functionality is added.

Navvia really listens to the needs of their customers. Review collected by and hosted on G2.com.