
The platform is very simple to use. We were able to get up and running quickly and are able to train additional team members easily. We were at a point where we needed to be able to showcase our product, but didn't have the budget or time to wait for outsourcing videos. Tourial solved our problem and we had product tours live within a couple weeks. Updating existing tours is simple and the analytics provided are just what we need to see - inside Tourial itself and in Marketo. As an aside, our CSM has also been incredible to work with and is available to help whenever we need him. Review collected by and hosted on G2.com.
So far, no downsides. Any feature that would be a "nice to have" since we started using it was already a part of their roadmap and has gone live quickly! Review collected by and hosted on G2.com.