I find the app great. I use regularly mainly for business travel but also some personal travel. Flights, hotels and cars.

It is easy to find flights, locate the hotels you want near you location with review ratings and prices. The cross travel platforms means you get great prices.... I really like the cash back for saving the company I work for money by staying and less expensive locations. This is a great benefit and soon adds up and I take Amazon vouchers.

Changing booking is very easy for hotels, flights is generally ok but can get complicated when it needs out of platform processing I.e. a rep to help you. This is where Navan needs to invest. I do appreciate that it can be hard for Navan to get a hold of the airlines to manually change the booking but Navan need to make this less effort for the customer and consider looking at customer effort and investing in a larger customer service team Review collected by and hosted on G2.com.

Need more investment in the customer services team. The people I have worked with are great but when a manual change is required it takes quite a lot of effort and time and needs to be more seamless. Review collected by and hosted on G2.com.