G2

Verified User in Computer Software

Enterprise (> 1000 emp.)

10/6/2026

"Fast, Policy-Clear Booking That Saves Time on Every Trip"

5/5

What do you like best about Navan (Formerly TripActions)?

Booking travel through Navan is genuinely fast. I can search for flights and hotels, compare options, and book a complete trip in under ten minutes.

The interface shows me what is in policy and what is not right on the search results page, so I am not guessing whether something will get flagged or need approval. That alone saves a back-and-forth cycle that used to happen on almost every trip. Review collected by and hosted on G2.com.

What do you dislike about Navan (Formerly TripActions)?

Hotel selection in smaller cities can be limited. For major markets it is fine, but when I am traveling to a secondary city for a customer visit the inventory sometimes feels thin compared to what I can find on a consumer booking site. I end up requesting out-of-policy bookings more often than I should need to.

The approval workflow can feel slow depending on how your company has it configured. That is probably more of an internal admin issue than a Navan issue, but from the traveler side, submitting a trip and waiting for approval when I need to lock in a fare creates anxiety about prices changing in the meantime.

The receipt matching for non-Navan-card expenses is clunky. Uploading a photo of a receipt works, but the OCR does not always pull the right amount or vendor name, so I end up correcting fields manually. The auto-categorization for Navan card transactions is great, which makes the gap more noticeable when I have to expense something paid another way. Review collected by and hosted on G2.com.

What problems is Navan (Formerly TripActions) solving and how is that benefiting you?

The core problem it solves is fragmentation. Before Navan, booking a work trip meant using one tool for flights, another for hotels, a corporate card for expenses, and a separate expense reporting system to pull it all together after the fact. Each of those systems had its own login, its own interface, and its own set of friction. Navan puts all of it in one place, and the result is that I spend significantly less time on the logistics of traveling and more time on the reason I am traveling in the first place.

The policy compliance problem is real too. At previous companies, I would book what seemed reasonable, submit the expense, and then find out weeks later that something was out of policy. Navan shows policy boundaries at the point of booking, not after the fact. I know before I click whether a flight or hotel is within guidelines. That removes a category of surprise that nobody enjoys dealing with. Review collected by and hosted on G2.com.