G2

Jessica J.

HR Director

Small-Business (50 or fewer emp.)

4/29/2025

"Outstanding Service with Seamless Integration"

5/5

What do you like best about Nava Benefits?

I appreciate that Nava Benefits is an immediate resource for any employee-facing issues, which is crucial for us to handle things quickly. They are also very responsive to backend issues with our main medical provider or any auxiliary items. I like their assistance in preparing reports, reconciling, and confirming everything is in order, both for employee-facing and backend processes, which saves us time to focus on our employee programs and other support initiatives. I find value in their virtual trainings, especially during open enrollment periods, where they've consistently guided us successfully. Nava Benefits makes it easy to rely on their expertise and be timely with next steps. The ease of working with their staff and getting timely solutions is what I like most. Their customer service-focused and technology-driven approach is outstanding. I also appreciate how easily the Employee Navigator integrates with our payroll system, and I like that our employees can easily access their information and support through the Nava Benefits app. Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

We do not have any complaints at this time. Review collected by and hosted on G2.com.

Recommendations to others considering Nava Benefits:

We chose Nava because they were technology facing and offered online and app resources our employees would respond to, and because the team we work with from Nava is so reliable and easy to reach, and lastly because they were able to explain every detail, and option, and walk our operations team through every process we had questions about. If you are looking for a broker that is tech centric, cares about your experience, and is available and knowledgeable, you are in the right place. Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

Nava Benefits quickly resolves employee-facing issues and back-end problems with medical providers, giving us more time for employee programs. They prepare reports and ensure our systems are accurate, which helps us rely on their expertise. Review collected by and hosted on G2.com.