G2

Kieran H.

Senior RevOps Engineer

Mid-Market (51-1000 emp.)

7/23/2026

"Natterbox Keeps Getting Better: Easy Setup, Smart Automation, and Fantastic Support"

4/5

What do you like best about Natterbox?

I’ve been using Natterbox for around eight years now, and I’ve seen how much the product has grown over that time. This includes simpler configuration for the end user, as well as newer-generation features that help users automate a lot of their day-to-day tasks.

The support from the team has been fantastic in the next venture of the business too whilst keeping pricing competitive with a lot of bigger brands out there. Review collected by and hosted on G2.com.

What do you dislike about Natterbox?

This may sound like a picky point, especially since they’re still developing as we go, but as they learn to integrate in a world outside of Salesforce and operate more agnostically, there have been a few rocky patches. As a result, some features haven’t worked as intended, and fixes have sometimes taken longer because of the org’s niche setup. Review collected by and hosted on G2.com.

What problems is Natterbox solving and how is that benefiting you?

Natterbox gives us a single platform for calls, WhatsApp, and customer conversation wrap-ups, which reduces manual work and eliminates disconnected systems. As a result, our agents are more efficient, we can automate more effectively, and we get a clearer, more complete view of customer conversations. Review collected by and hosted on G2.com.