I really love Narvar’s proactive delay notifications. During a snowstorm last winter, Narvar sent delay notices automatically, so customers heard from us before they had to ask and our inbox stayed quiet instead of exploding with questions. I like that the self-service returns portal handles the full flow: customers select an item, choose a reason code, and print a label themselves. The reason-code data feeds into our merchandising conversations. It showed us that 22% of returns in one category were because items ran small, so we fixed the size chart. Returns went from a pure cost to something we learn from. I also value the branded tracking page, where customers see our logo and product recommendations instead of a confusing carrier status screen. Marketing loves the extra impression it has generated. Our implementation manager’s weekly check-ins helped a lot. Review collected by and hosted on G2.com.

I found the setup moderately difficult, and getting the regional and international carrier integrations mapped correctly was painful. It took weeks of back and forth, and tracking events showed up in the wrong order until we fixed the mapping. I’d like a self-service carrier mapping tester so I can validate a new carrier without opening a chain of support tickets. Review collected by and hosted on G2.com.