G2

Verified User in Luxury Goods & Jewelry

Small-Business (50 or fewer emp.)

8/21/2026

"Efficient Expense Management, But Needs OCR Improvements"

4/5

What do you like best about N2F?

I really like how uncomplicated N2F's mobile‑first receipt capture and submission flow is for our small jewelry atelier here in Des Moines. Most of our team are designers and sales consultants, they spend most of their time working on custom engagement rings or meeting gem vendors, and they have zero interest in filling out long, complicated finance forms. Before we adopted N2F, every time staff came back from industry events, I would get messy photos of receipts sent through text messages and personal emails. Back in April, two of our designers visited Omaha‑based gem dealer Blue Sky Lapidary to hand‑pick loose sapphires for our upcoming collection. After the trip, they sent me a dozen blurry photos mixed in with client reference pictures, and I spent over an hour sorting, renaming and manually typing each expense entry. That pulled me away from finalizing stone settings for three high‑priority custom orders. Now they can open N2F right on their phones, snap each receipt the second they get it, and the OCR pulls dates, totals and merchant info automatically. They finished that exact same vendor trip a couple months later and submitted their full expense report in under ten minutes without sitting at a desktop. As the admin, I love the clean approval dashboard; I can review every submission, spot obvious errors fast, and bulk‑approve valid claims. Once approved, I can export the full batch ready to hand over to our external accountant. It does not need heavy finance knowledge from our creative‑focused staff. It fits our non‑finance‑heavy team perfectly and significantly cuts down the repetitive admin work that used to eat into my client‑facing and design‑project time. Review collected by and hosted on G2.com.

What do you dislike about N2F?

The biggest frustration is definitely the OCR scanning reliability when we get more niche, non‑standard receipts. A large share of our operational buys come from tiny independent gemstone dealers and local lapidary supply stores, not national chain retailers. Many of those vendors print faint thermal receipts or even write small purchase details by hand, and those consistently break N2F’s scanning tool. We ran into this exact issue after our team returned from visiting Omaha gem supplier Blue Sky Lapidary. One separate receipt from small local shop Midwest Lapidary Supplies for specialty diamond polishing compounds came out slightly smudged. N2F’s OCR completely misread the total dollar value and pulled an incorrect merchant name. I had to go in and re‑type every single line item manually. At that moment I was already swamped, finalizing custom jewelry design proofs for two VIP clients and updating order timelines inside our CRM. This unexpected manual fix set me back nearly forty minutes that afternoon. Beyond scanning issues, the default custom category configuration feels limited for our niche jewelry business. We need distinct buckets for gem sample purchases, trade‑show travel, designer tool stock and VIP client hospitality, but building out all those custom labels requires digging through layered settings. Month‑end CSV exports work, yet there is no native sync to our accounting tool. I still need to clean up exported files every billing cycle. None of these are total deal‑breakers for our 32‑person team, but these recurring pain points still leave a fair amount of manual work on my plate that I hoped N2F would eliminate. Review collected by and hosted on G2.com.

What problems is N2F solving and how is that benefiting you?

N2F solves our biggest old headache: messy, disorganized expense submissions from our team while traveling to gem suppliers and trade shows. Before this tool, receipts would get lost, photos would be blurry, and I would waste large chunks of my workday chasing team members for missing information instead of managing custom jewelry projects. For instance, after our trip to Blue Sky Lapidary early this year, our designers captured every hotel, meal and supply receipt instantly on N2F’s mobile app, submitted everything remotely, and all records landed neatly in my approval queue. This drastically cuts down my manual data‑entry burden and keeps trade‑show and vendor‑related spending well‑documented for our accountant. Even so, the platform still has real limitations that show up in our day‑to‑day work. We still hit OCR failures on receipts from small specialty vendors like Midwest Lapidary Supplies. On that exact purchase for polishing compounds, bad scan results forced me to correct every field by hand when I was already juggling multiple urgent client custom‑order deadlines. We also lack seamless native sync, so I still spend time cleaning CSV exports at month end. N2F has greatly improved our overall expense workflow, but those consistent small‑scale issues still steal time I would rather dedicate to our jewelry design and client‑management responsibilities. Review collected by and hosted on G2.com.