![Jannelle W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jannelle W.")
JW

Jannelle W.

Mid-Market (51-1000 emp.)

10/9/2023

"A human solution for technical problems"

5/5

What do you like best about MX?

The people at MX are very easy to work and communicate with, from the client management side to the customer support side. They are curious to understand how our product works and what our needs are, so they can offer or build solutions into their product. Issues do come up, of course, but they are quick to resolve those issues and easy to work with in the meantime. Review collected by and hosted on G2.com.

What do you dislike about MX?

We have seen their support team go through lots of changes over the years, and those gaps in training can result in different handling of our tickets. Review collected by and hosted on G2.com.

What problems is MX solving and how is that benefiting you?

Transactions form the foundation of a functioning and real life spending plan, so our users expect a high quality experience from establishing a bank connection, to the freshness and quality of transactions. We work very closely with MX to improve that experience, start to finish. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: Seller invite

See what 14 reviewers think of MX

4.7 out of 5 · Verified reviews from real users

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