G2

Cody C.

Director of Communications & State Advocacy

Small-Business (50 or fewer emp.)

Originally submitted 5/21/2024

"A Perfect Match: How Muster Transformed Our Grassroots Advocacy Efforts"

5/5

What do you like best about Muster?

After using a number of other grassroots platforms and being dissatisfied with their high costs or poor service, Cigar Rights of America started working with Muster in hopes of getting a serviceable product at a reasonable price, and they have truly exceeded our expectations!

During the onboarding process, their entire team was made available to us to talk through the front and back-end of the product in great detail to make sure we were comfortable with it before coming on board. They were gracious and patient in the two months between identifying them as our choice and the termination of our prior contract, and getting set up was functionally instantaneous.

Since switching, we have been more than happy with the choice and genuinely sad to not have more grassroots messaging to do on their fabulous platform. Muster is extremely easy to use and generates a great published product, rendering a 75% increase in the number of people who send a message after landing on the messaging page. That, combined with their extremely reasonable pricing leads us to recommend them to anyone looking for a fabulous grassroots provider. Review collected by and hosted on G2.com.

What do you dislike about Muster?

Cigar Rights of America has nothing but praise for Muster. Their product is simply outstanding. Review collected by and hosted on G2.com.

What problems is Muster solving and how is that benefiting you?

Reasonable Costs: Previous grassroots platforms were too expensive and we didn't feel like we were getting value for our money. Muster provided a serviceable product at a reasonable price, making it a cost-effective solution for CRA.

Excellent Service: Other platforms lacked adequate customer service. Muster's team was highly supportive during the onboarding process, ensuring CRA was comfortable with both the front-end and back-end of the product.

Ease of Onboarding: Setting up and transitioning to a new platform can be challenging. Muster made the onboarding process smooth and nearly instantaneous, allowing CRA to start using the platform without any significant delays.

Increased Engagement Rates: CRA experienced low engagement rates with previous platforms. Muster's user-friendly interface and effective design led to a 75% increase in the number of people who send a message after landing on the messaging page. Review collected by and hosted on G2.com.