G2

Jamie G.

Information Technology Engineer

Small-Business (50 or fewer emp.)

6/10/2026

"MSP360 Managed Backup: Simple, Cost-Effective, and Rock-Solid Reliable"

4/5

What do you like best about MSP360 Backup?

I like MSP360 Managed Backup because it strikes a great balance between simplicity, cost, and reliability. The platform is very easy to set up and manage, making day-to-day backup tasks straightforward without a lot of overhead. It’s also a cost‑effective solution, particularly for MSP environments where scaling needs to stay affordable.

Most importantly, it’s reliable — backups run consistently, and restores work when you need them. On top of that, their support is excellent; when you do need help, it’s responsive and genuinely useful. Overall, it’s a solid, no-fuss backup solution that does exactly what it’s supposed to do. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

One downside to MSP360 Managed Backup is that it doesn’t offer the same level of granular control over backup settings as some other, more advanced platforms. For users who want to fine-tune every aspect of their backup jobs, policies, and retention rules, this can feel a bit limited.

That said, this isn’t necessarily a bad thing. The more streamlined approach reduces complexity and makes the platform much easier to manage on a day-to-day basis. In many cases, having fewer overly technical options actually helps avoid misconfiguration and keeps things running smoothly, which can be a big advantage in busy MSP environments. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

MSP360 Backup solves the problem of delivering a modern, reliable backup solution without the high costs and operational overhead that often come with more complex platforms. Many traditional backup systems require significant investment in both licensing and ongoing management, which can be difficult to justify for clients.

By being more cost-effective, MSP360 allows us to provide a robust backup solution at a lower price point. This makes it much easier to position to clients, as they’re getting a modern, professional-grade service without feeling like they’re overpaying. In turn, that helps improve client satisfaction and makes backup an easier conversation commercially.

It also significantly reduces the amount of upkeep required. Unlike other platforms that need frequent tuning, maintenance, or infrastructure management, MSP360 is fairly low-maintenance. This means less time spent managing the backup environment and more time focusing on other areas of support, while still having confidence that backups are running as expected. Review collected by and hosted on G2.com.