Ryan L.
RL
Team Lead
Small-Business (50 or fewer emp.)
"Intuitive UI, Room for Improvement"
4.5/5
What do you like best about Motive?

I use Motive for tracking drivers at my hub and monitoring safety. I like the user interface of Motive the most; it is very user-friendly and nice to look at. I think the driver messaging works well. The coaching/performance section is very well designed, allowing me to sit down with the driver, review any safety events, provide tips on driving safely, and document conversations in the notes section. It is very easy to set up, pretty much plug and play for the Motive ELDs, and the user interface is very intuitive. Review collected by and hosted on G2.com.

What do you dislike about Motive?

I think that Motive could update location more frequently, it only pings driver location every two minutes, and I would love to get a more accurate location more often from drivers. When drivers are on long trips, it can be difficult to get an updated location on them when the location ping is only every two minutes. Additionally, sometimes the site needs to be refreshed in order to get an accurate location. I would appreciate if the site refreshed itself and that the location pinged more frequently to get a better idea for driver's exact locations, in order to potentially avoid late departures from locations. Review collected by and hosted on G2.com.

Response from Gary Smith of Motive

Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.

Your feedback is extremely important to us as it helps us improve the customer experience.

If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564.

We look forward to serving you again soon!

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