Ricardo R.
RR
Auxiliar de Sistemas y Monitoreo
Small-Business (50 or fewer emp.)
"Review Motive"
4/5
What do you like best about Motive?

1.- The tracking mode facilitates guiding our operators, allows real-time monitoring of our units, and provides follow-up in critical situations.

2.- Travel image history is a tool that allows us to quickly follow up on an event, as it stores images every 5 minutes, providing a clear view of the tracking.

3.- Geofences, the geofence entry alert helps us become aware of any route deviation, as the configuration sends us an immediate notification when our vehicle enters any geofence that was previously created with this feature.

4.- Cameras are a tool that helps us provide more secure monitoring of our units and operators, as the configurable alerts greatly support us in meeting our security objectives. Review collected by and hosted on G2.com.

What do you dislike about Motive?

1.- Alerts, they arrive delayed both on the platform and on WhatsApp.

2.- Warranties, they should speed up the process of replacing equipment that fails.

3.- Geofences, they should make the background of the geofence names and also the icon transparent, as this visually clutters the map and affects the tracking of our units.

4.- Send disconnection alert for cameras, when they are not disconnected.

5.- Although it doesn't happen very often, the cameras freeze and stop updating the image, a reset of the Gateway and the camera is needed to restore it, this can affect us at a critical moment when we don't have vision in some critical event.

6.- Reports, they should add the option to select not only the date but also the time to establish a more precise criterion in a history. Review collected by and hosted on G2.com.

Response from Gary Smith of Motive

We’re truly grateful for the positive review, Ricardo!

Thank you for taking the time to share your feedback on G2. We appreciate your support and value you as a Motive customer.

If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, reach out via live chat , or call our Support Hotline at (855) 434-3564

We look forward to serving you again soon!

Motive

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