G2

Billy M.

Customer Success Specialist

Mid-Market (51-1000 emp.)

10/28/2025

"Excellent AI Tracking & Alerts, but Purchasing Bundles Could Be Easier"

4.5/5

What do you like best about Motive?

We really enjoy the AI camera tracking and quick alerts that allow us to know if issues arise both for our drivers as well as their driving practices. By getting the alerts we are able to respond to issues quickly and effectively. We use the software daily and have found it to be extremely helpful in our day to day operations. It's easy both to use and implement in to our routines current programs and the alerts come direct to email and we can be notified in seconds. It's also great to see they are constantly improving the system for better use. Review collected by and hosted on G2.com.

What do you dislike about Motive?

Some of the issues we have had is with the customer support. As a business user, the shop can be a great quick way to purchase the equipment you need, however somethings that you should be able to purchase you can't without talking to your support agent. I believe it is a way to get you to upgrade services, and its understandable for a business to do. However it would be much easier if I can order camera and gateway as a unit the same way I can order the pieces separate. We have also had issues with their teams not communicating and looking for the same info multiple times. Review collected by and hosted on G2.com.

What problems is Motive solving and how is that benefiting you?

It allows us to coach our drivers on safe driving habits without being directly in the cab. It also help in our liability if issues are to arise. Having the camera feed out the front as well as at the driver we can see exactly what the driver is doing at the time of an incident as well as what other drivers are doing. It also helps us see conditions at the time of incidents. One other factor we like recently is the analytics allowing us to get more out of the data the cameras pull. We also like the safety score for each driver which allows us to gamify the drivers safe driving. Review collected by and hosted on G2.com.

Response from Gary Smith of Motive

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Hi, thank you so much for sharing your feedback, we really appreciate it.

Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services.

For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.

Motive