I really value the centralized visibility, ticket accountability, and operational tracking that Motadata ServiceOps provides for our ISP/NOC environment. The platform allows us to have a single point for visibility and accountability, avoiding scattered email or WhatsApp-based tracking. It's great for identifying long-aging and pending tickets, following up with responsible teams, monitoring SLA/ETR, maintaining a complete ticket history, and providing management with operational status and reports. The initial setup was easy and straightforward, with only minor customization needed for ISP/NOC-specific workflows. Review collected by and hosted on G2.com.

I find the multiple time selection for report scheduling a bit challenging. Also, I think having the option for customized column selection for the request tab would really help in day-to-day operations. It would also be great to have better tools for tracking long-aging circuits for restorations. Review collected by and hosted on G2.com.