G2

Rupendra R.

Sr. System Manager

Mid-Market (51-1000 emp.)

9/2/2026

"All-in-One Ticketing and Automation with Responsive Motadata Support"

4.5/5

What do you like best about Motadata ServiceOps?

Everything is in one place. Ticketing, assets and change requests sit in the same system, so my team gets full context on an issue without switching between tools. The workflow automation saves a lot of manual assignment, and the self service portal is simple enough that end users actually use it. Support from the Motadata team has also been responsive whenever we raise something. Review collected by and hosted on G2.com.

What do you dislike about Motadata ServiceOps?

There’s a bit of a learning curve at the beginning. The product is very configurable, which I appreciate, but you do need to invest real time to set up workflows and SLA rules exactly the way you want. Creating custom reports for management reviews also takes more effort than I’d prefer, and the mobile experience could be improved for engineers working out in the field. Review collected by and hosted on G2.com.

What problems is Motadata ServiceOps solving and how is that benefiting you?

We run a 24x7 environment across multiple locations, and previously requests came in through calls, emails, and walk-ups, so there was no single view of what was pending. Now everything lands in one queue and is tracked properly, and I can check status without having to chase my engineers. Defining and measuring SLAs has been the biggest gain, because escalations are now driven by data rather than guesswork. Asset and license tracking has also moved out of spreadsheets, so renewals are easier to stay on top of and no longer slip through the cracks. Review collected by and hosted on G2.com.