I find Moorepay quite easy and intuitive, and straightforward to use. Bulk changes to salaries and employee details are very helpful because I can update many records in one go instead of changing each record separately. Bulk payment uploads are useful when I have a lot of payments to process. I also value that Moorepay offers back-pay processing. When I have issues, I can contact Moorepay for help with missing payroll codes, employee changes I can’t make, or processing payments when I’m unsure how. Review collected by and hosted on G2.com.
I found that not everything was explicitly explained during setup. I wasn’t made aware that switching on the apprenticeship levy would cost extra as an additional project, and this year I ended up with additional costs. It felt to me as if that was done on purpose to earn money from us. I also think your teams could be more aware of how to reply to emails and advise clients. Review collected by and hosted on G2.com.
Hi there,
Thank you for taking the time to leave such a detailed review. We’re pleased you’re finding the system intuitive and straightforward, and that features like bulk salary and employee changes, bulk payment uploads and back pay processing are saving you time across your three payrolls. It’s also good to hear our team are there when you get stuck with payroll codes, employee changes or processing payments.
We’ve noted your feedback on the clarity around what was and wasn’t included at setup, and on the apprenticeship levy charge in particular, along with your comments on email communication. We’ve passed these on to the relevant teams.
We’d like to look into the levy charge with you so you have a clear picture of what’s covered on your arrangement. Please get in touch and we’ll review it directly.
Thanks again for sharing your experience.