Ane Pelonio and Dan Undale were prompt in their responses to my requests for assistance and were persistent in ensuring that my number was ported to Monster VoIP from another provider prior to a 30th day deadline from the prior provider to provide me with a full refund. I had requested that the porting of my number be made within 10 days from the date I opened an account with the prior provider but the prior provider had continued to reject Monster VoIP's porting request and delayed the porting until I had issued a complaint to the prior provider and Ane Pelonio had persistently followed up with the prior provider to honor my request for the porting, cancel my account with the prior provider and for the provider to provide me with a full refund. Ane went above and beyond to assist me with this issue and Dan Undale promptly assisted me with making sure my Monster VoIP account, fax number and other features were set up properly and to my preference. Review collected by and hosted on G2.com.

Only one dislike is that I needed to subscribe to a commercial router to turn of the SIP ALG feature and at that time, my phone connection was not clear. I believe that has been sorted out. Review collected by and hosted on G2.com.