G2

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/30/2026

"Organized IT Ticketing with SLA Tracking and Smart Automation"

4.5/5

What do you like best about monday service?

We use monday service as our IT support system, where all requests for our department are submitted and tracked. We like that we can easily monitor SLAs, assign tickets to the right team member through automation, and reply to requests directly through email and the app.

We also use it for special projects, where we can create task lists, assign agents, and set SLAs. Overall, it helps us keep our requests and tasks organized and easy to track. Review collected by and hosted on G2.com.

What do you dislike about monday service?

So far, we don’t have any major dislikes. We’re still exploring the platform and haven’t fully utilized all of monday service’s features yet. For our current use as an IT ticketing system, it works well for us and fits what we need right now. The AI agent has also been useful. Review collected by and hosted on G2.com.

What problems is monday service solving and how is that benefiting you?

monday service helps us manage our IT ticketing system in one place. We can monitor SLAs and track tasks for the whole team. It also makes it easier to generate reports and identify which departments or employees submit the most tickets and what the most common concerns are. This helps us better understand our workload and prioritize support needs Review collected by and hosted on G2.com.