# ModMed Reviews **Vendor:** ModMed **Category:** [EHR Software](https://www.g2.com/categories/ehr) **Average Rating:** 4.5/5.0 **Total Reviews:** 329 ## About ModMed At ModMed® (Modernizing Medicine), we empower our customers with an integrated, AI-powered suite of software and services designed to support the clinical, operational, and financial aspects of their practice. Our on-staff physicians collaborate closely with our software engineers to develop intelligent, specialty-specific solutions for allergy, dermatology, gastroenterology, OBGYN, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery, podiatry, and urology practices—as well as ambulatory surgery centers for ophthalmology and gastroenterology. This physician-led approach allows us to embed deep medical domain expertise into our technology, helping address the specific challenges practices face across a wide range of specialties. Our flagship product EMA®, a cloud-based electronic health records system, adapts to each doctor’s style of practice, remembering preferences and automatically suggesting exam notes and suggested billing codes. When used on a tablet, EMA offers special touch and swipe gestures to rapidly build patient profiles, diagnoses, treatment programs and billing. EMA integrates seamlessly with our full range of products and services—including Practice Management, Revenue Cycle Management, Telehealth, Inventory Management, and patient engagement tools such as online payments and scheduling. Together, these solutions form an intelligent, all-in-one system that helps eliminate departmental silos, enhances team collaboration, and improves visibility across the entire practice. The Result With our AI-powered, cloud-based platform and mobile touch-screen capabilities, ModMed’s intuitive end-to-end system helps physicians save time on administrative tasks and focus more on what matters most—delivering better patient outcomes. ## ModMed Pros & Cons **What users like:** - Users find ModMed's **ease of use** invaluable, streamlining operations and enhancing efficiency in their practices. (195 reviews) - Users value ModMed for its **efficiency** , enhancing workflow and streamlining operations within dermatology practices. (129 reviews) - Users value ModMed for its **workflow efficiency** , integrating EMR, billing, and patient engagement seamlessly for dermatology practices. (71 reviews) - Users appreciate the **user-friendly EMR system** of ModMed, enhancing practice management with exceptional support and efficiency features. (61 reviews) - Users commend the **easy setup** of ModMed, enabling a smooth transition and efficient clinic operations. (58 reviews) - Users praise the **excellent customer support** of ModMed, highlighting their helpfulness and intuitive interfaces. (52 reviews) - Seamless Transition (50 reviews) - Users value the **user-friendly interface** of ModMed, leading to increased efficiency and productivity in their practice. (48 reviews) - Functionality Features (47 reviews) - Time-saving (45 reviews) **What users dislike:** - Users express frustration over **missing features** , such as limited integrations and lack of multi-patient charting options. (36 reviews) - Users express frustration with **poor customer support** from ModMed, often facing delays and lack of effective assistance. (30 reviews) - Users find **limited integration capabilities** in ModMed, wishing for features like the Fitzpatrick skin scale integration. (28 reviews) - Users express concerns about the **poor system functionality** of ModMed, particularly in data management and program responsiveness. (27 reviews) - Users find the **difficult setup** of ModMed overwhelming, complicating the onboarding process and overall experience. (24 reviews) - Billing Issues (23 reviews) - Users find the **reporting features inadequate** , as data is often outdated and lacks necessary detail for insights. (22 reviews) - Inefficient Workflow (20 reviews) - Users face **interface issues** with ModMed, leading to lost data and frustrating programming limitations. (20 reviews) - Limited Customization (20 reviews) ## ModMed Reviews ### 1. Enhances Dermatology Workflow, Some Setup Hurdles **Rating:** 4.5/5.0 stars **Reviewed by:** Greg H. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I find ModMed incredibly useful for quickly reviewing patient charts, which is essential in my dermatology practice. The ease of chart review, especially using the visual body feature, allows me to efficiently assess and compare patient photos from previous to current visits. This capability is particularly valuable as it provides on-the-fly information, which is crucial when I'm out of the office and need to reference patient records. I love the integration with Apple devices, enhancing my interaction and accessibility with the software. The ability to create stickies for counseling and recommendations facilitates efficient documentation and communication, streamlining my workflow significantly. Additionally, the easily added phrases feature helps in inserting common statements quickly, making chart management more efficient. **What do you dislike about ModMed?** I find incorporating attachments into ModMed cumbersome, and embedding them directly into the chart for consultants is not as seamless as I would like. The lack of a hyperlink feature within the body of notes to link directly to corresponding photos or written impressions adds unnecessary complexity to workflow. I also feel that the area reserved for important patient details like allergies, blood thinner use, and other critical information is not prominently displayed, which could improve through a more visible interface. The absence of color-coding for different types of visits also reduces the clarity in the schedule and could enhance organization. Searching for other HISP direct mail users and their addresses isn't as intuitive as expected. It would be beneficial if ModMed could support dot phrases similar to those in Epic, allowing for more efficient shorthand note-taking. The limited functionality of native phrases in EMA, and the inability to copy or utilize phrases from others, further restricts efficiency. Lastly, the transition to using ModMed was made difficult by the lack of adequate time with experts. The promised expert guidance was insufficient, making the setup process more challenging than necessary. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for ease of chart review, accessing information while out of the office, and quick comparisons with visual body features. It allows inserting easy phrases and notes, enhancing my dermatology practice efficiency. **Official Response from Melissa Elam:** > We value your feedback, Greg! Thank you for taking a moment to share your thoughts. ### 2. Improved Efficiency, Excellent MIPS Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Linda B. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I appreciate how ModMed has significantly shortened the time our providers spend creating and documenting clinical notes, which streamlines our day-to-day operations and enhances efficiency. Additionally, it has reduced the time our front desk staff spends on indexing faxes and alleviated scheduling complications, making our administrative processes smoother and more manageable. I find the MIPS advising feature within ModMed's EMA incredibly valuable, as it allows our practice to successfully report with a positive adjustment, which justifies the investment by demonstrating a meaningful return. Being able to report MIPS directly from the Firm Admin enhances our overall reporting processes, making them more straightforward and less time-consuming. These aspects of ModMed contribute greatly to improved operational efficiency and positive financial outcomes for our practice. **What do you dislike about ModMed?** I find the orders workflow and referral management integration within ModMed to be areas that could use improvement. Additionally, the initial setup was quite extensive and demanding, particularly in building our clinical and front desk workflows, which was a significant undertaking. It would have been beneficial if the trainers had a better knowledge of MIPS to make the setup process smoother. **What problems is ModMed solving and how is that benefiting you?** I find ModMed shortens clinical note documentation time, reduces time spent on fax indexing, and simplifies scheduling. MIPS reporting directly within EMA positively impacts our practice's reporting success. **Official Response from Melissa Elam:** > We value your feedback, Linda! Thank you for choosing to share your experience. ### 3. Transforms Dermatology Practice with Efficient Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa E. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I really appreciate the relevant updates within ModMed’s practice management system, which significantly enhance our day-to-day functions. These updates help streamline our efficiency issues and improve workflow, operational tasks, and reporting, making the software an invaluable asset to our dermatology practice. I also find Klara to be an excellent integration with ModMed, contributing positively to the overall user experience. The shift to ModMed has been particularly beneficial for reporting, which was one of the main reasons we switched from NexTech. Despite the initial setup challenges, which were not easy, the long-term benefits significantly outweigh the initial hurdles, thus proving the transition worthwhile. **What do you dislike about ModMed?** I find the initial setup of ModMed challenging. Although it proves to be beneficial in the long run, the process is not easy, which can be daunting for new users. Additionally, I believe there is room for improvement in the availability of live chat support, which could greatly enhance the user support experience. **What problems is ModMed solving and how is that benefiting you?** I use ModMed to resolve efficiency issues in our dermatology practice, improving operational workflow and reporting. It enhances our day-to-day functions, offering valuable updates and insights that streamline management tasks. **Official Response from Melissa Elam:** > We appreciate your feedback, Melissa. Thank you for helping us improve. ### 4. Efficient EMR, Disappointing PM and Customer Service **Rating:** 2.0/5.0 stars **Reviewed by:** Andrew M. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I really appreciate how ModMed learns what I do and allows me to repeat those actions, which enhances my efficiency and suits my working style. Additionally, I appreciate the exam documentation by exception feature, which streamlines the process by focusing only on the deviations from the norm, saving me time and reducing redundant work. I also like that it is easy for new hires to learn, which reduces training time and helps them integrate quickly into the workflow. Furthermore, the ability to use ModMed on an iPad adds a level of convenience and mobility that I find valuable for my practice. **What do you dislike about ModMed?** I find the overall customer service to be weak. We often lack an identified support person, and when I report issues, it feels like the problem is always seen as something I'm causing, even when it's a bug report. The sales experience was particularly frustrating; we were misled by the sales team when adopting the practice management feature. This left me considering never doing business with ModMed again. Additionally, the practice management feature of ModMed is a disappointment, as it does not seem to be leveraging the technology effectively. It feels about 15 years behind in technology and does not harness the power of modern computers. The initial setup was also problematic; we were promised that all payor information would be transferred, but ModMed failed to do so. **What problems is ModMed solving and how is that benefiting you?** I appreciate ModMed for learning my workflow and allowing me to repeat it, simplifying exam documentation by exception, and being easy for new hires to learn. **Official Response from Danielle Corrales:** > Thank you for sharing your thoughts, Andrew. We're sorry to hear about the challenges you faced and sincerely appreciate you taking the time to provide this feedback. Your insights are incredibly valuable to us and are crucial in helping us identify areas where we need to improve. We'd like to learn more. Please email us at responseteam@modmed.com. ### 5. Unified System with Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey P. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I appreciate ModMed for its ability to consolidate everything I need into one space, including EMR, patient engagement, and billing. This integration makes my work in dermatology practice much more efficient by streamlining patient flow and improving efficacy. Switching to ModMed allowed our entire team to operate on one cohesive system, as we shifted from using separate platforms for different tasks to solely using ModMed for EMR, billing, and scheduling. Initially, we weren't using ModMed for all functionalities, but once we did, it brought a level of cohesiveness to our operations. Additionally, setting up ModMed for our practice was very easy, enhancing our transition process. I'm highly satisfied with ModMed and would definitely recommend it to others; in fact, I would rate my likelihood of recommending it as a 10 out of 10. **What do you dislike about ModMed?** I find the current capabilities of Klara within ModMed lacking, particularly in the area of appointment confirmations. We need the ability to make calls, send voicemails, and use emails for these confirmations to ensure effective communication with our patients. **What problems is ModMed solving and how is that benefiting you?** I use ModMed to enhance patient flow and integrate EMR, patient engagement, and billing in one space, improving practice efficiency. **Official Response from Melissa Elam:** > We appreciate your feedback, Stacey. Thank you for helping us improve. ### 6. Automation and Support Shine, but New Features Lag **Rating:** 3.5/5.0 stars **Reviewed by:** Ayesha P. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I genuinely appreciate ModMed's ability to automate different aspects of our dermatology clinic's workflow. This feature optimizes our efficiency and allows us to focus on patient care rather than on repetitive administrative tasks. I also value the robust support network that ModMed provides; the availability of multiple people ready to help ensures that any issues we face can be quickly addressed, which greatly enhances our overall experience with the software. Additionally, the text reminder functionality is particularly beneficial, as it helps ensure that our patients receive timely reminders about their appointments. This feature has significantly reduced missed appointments and helps us maintain a smooth operation within our clinic. **What do you dislike about ModMed?** I find that the products often don't live up to the quality they promise. Whenever new features or products are released, they tend to over-promise and under-deliver. It would be more helpful if there was transparency about the current status and limitations of new functionalities, acknowledging that not everything new will be perfect out of the gate. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for automation in my dermatology clinic and appreciate the multiple support avenues and text reminders it offers. **Official Response from Melissa Elam:** > We appreciate your feedback, Ayesha. Thank you for helping us improve. ### 7. User-Friendly with Efficient Insurance Verification **Rating:** 4.5/5.0 stars **Reviewed by:** Brittany B. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I find ModMed incredibly useful for its intuitive and user-friendly interface, which greatly facilitates my work in a dermatology practice. One of the standout features for me is the efficient insurance verification process, which seamlessly verifies benefits and streamlines administrative tasks. This efficiency not only saves time but also reduces potential errors, enhancing the overall workflow. Additionally, I appreciate the ease of creating patient charts, which simplifies documentation and record-keeping. Compared to previous software, the setup process for ModMed was significantly smoother, instilling confidence in its use right from the start. The overall usability and functionality of ModMed have notably improved our practice's operational efficiency, making it a highly recommended tool for my colleagues. **What do you dislike about ModMed?** I feel that ModMed could significantly improve the note-taking area. It's important for me to document in the patients' chart in a way that captures the date and the identity of the person making the notes, so others can easily follow and understand the documentation trail. This feature is crucial for effective team collaboration and continuity in patient care. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for insurance verification, which efficiently verifies benefits, and I appreciate its user-friendly interface. **Official Response from Melissa Elam:** > We value your feedback, Brittany! Thank you for choosing to share your experience. ### 8. User-Friendly, Efficient, But Needs Better Insurance Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Heather J. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I find ModMed to be incredibly user-friendly, which is essential for my work in dermatology practice. Having spent 19 years in healthcare, I can confidently say it's the easiest program to learn and use, which greatly impacts my workflow. The ease of learning and using ModMed not only saves time but also reduces the stress associated with complicated software systems. I also appreciate the support provided by Brandy, who is always there to help with any billing questions, demonstrating a strong customer support experience. This combination of a user-friendly interface and reliable support enhances my daily operations significantly and contributes to a seamless work environment. Additionally, the ease of initial setup was a breeze, making it even more convenient to get started with ModMed. I am extremely satisfied with the service, and on a scale from 1 to 10, I would recommend ModMed with a strong rating of 10. **What do you dislike about ModMed?** I wish the insurance verification process within ModMed was more comprehensive and could verify all insurances effectively. Additionally, I think it would be beneficial if the system could automatically update when new information from insurance carriers is available. **What problems is ModMed solving and how is that benefiting you?** I find ModMed user-friendly, making it the easiest program to learn and use in my 19 years in healthcare. It assists with provider questions about billing, and quick onboarding was straightforward. **Official Response from Melissa Elam:** > We value your feedback, Heather! Thank you for taking a moment to share your thoughts. ### 9. Effortless Transition with Room for Integration Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Amber B. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I find ModMed remarkably user-friendly, facilitating an easy transition for both me and my team. Its design, allowing seamless navigation between Practice Management and Clinic sides, is particularly beneficial for our workflow. The efficiency of the eye log feature, which aids in reviewing past data and comparing images within the image management system, stands out as a strong point. These functionalities simplify complex processes like maintaining patient records and ensure a smooth operational flow within the clinic. Overall, the ease of use is a significant advantage, making it a tool that I feel confident recommending with a high rating of 9 out of 10. **What do you dislike about ModMed?** I experience frequent 504 errors, which disrupt the workflow and can cause frustration. Additionally, better communication is needed between the Practice Management (PM) and office flow sides to enhance overall functionality. Furthermore, while I use ModMed with other tools like Phressia, the integration between them could be improved for a more seamless experience. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for efficient EMR and clinic flow, solving compliance, ICD 10 coding, and billing issues, while maintaining patient records seamlessly. **Official Response from Melissa Elam:** > We appreciate your feedback, Amber. Thank you for helping us improve. ### 10. Streamlined Clinic Operations, Needs Better Fax Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Britni W. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I love the flow screens and the customization options available in ModMed, which significantly enhance our clinic's workflow, especially for our doctors. The ability for all doctors to see different templates specific to their specialties and set appointment time lengths offers a tailored experience that increases efficiency in handling patient flow. The process of checking patients in and moving them seamlessly through the system to the doctor and optical is notably efficient. Additionally, the system facilitates the faxing of patient clinic reports to primary care physicians effortlessly. The initial setup of ModMed was easy to grasp due to the good instructions provided, making the transition smooth for my team. **What do you dislike about ModMed?** I find it challenging that ModMed does not automatically assign tasks when faxes from outside referrals are received. Additionally, the integration with Phreesia isn't as efficient as I would like during the check-in process. **What problems is ModMed solving and how is that benefiting you?** I find ModMed streamlines clinic operations, enhancing patient check-ins and clinic flow, allowing easy faxing of reports to PCPs, and offering customizable templates for doctors. **Official Response from Melissa Elam:** > We value your feedback, Britni! Thank you for leaving us a review. ## ModMed Discussions - [What is ModMed used for?](https://www.g2.com/discussions/what-is-modmed-used-for) - 1 comment - [What is Modmed boost?](https://www.g2.com/discussions/what-is-modmed-boost) - 1 comment - [View ModMed pricing details and edition comparison](https://www.g2.com/products/modmed/reviews/modmed-review-11995038?section=pricing&secure%5Bexpires_at%5D=2026-05-24+03%3A49%3A13+-0500&secure%5Bsession_id%5D=7bb9c6ae-95df-4056-a13a-d054ce2fad08&secure%5Btoken%5D=964bffacb7b13f581f86fa20b5c1b6dee65c54de423915e855abe7efd0c3912d&format=llm_user) ## ModMed Integrations - [Klara](https://www.g2.com/products/klara/reviews) ## ModMed Features **Collaboration** - Modules - Scheduling - Reporting **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Operations** - Workflow Optimization - Clinical Documentation - EHR Integration - Clinical Documentation - Clinical Communication - Clinical Documentation - Transcription Automation - Clinical Documentation - CDI Training - Clinical Documentation - Clinical Data Exchange - Clinical Documentation - Document Access - Clinical Documentation - Digitization - Clinical Documentation **Voice** - Dictation - Voice Files - Language and Learning Technology **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Computer-Assisted Coding - Medical Coding** - Auto Coding - Codebase Updates - Code Lookup - Error Checking - AI Assistance **Agentic AI - Medical Billing** - Natural Language Interaction **Communication** - Security - Health Care Messages - Alarms - Messaging - Telephone - Notifications **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Transcript** - Synchronous Text Editing - Transcription Review - EHR Import - Interactive Editing - Medical Terminology Database **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Generative AI** - AI Text Summarization **Admin and Tech Workflows - Medical Coding** - Compliance Control - Reporting & Auditing - EHR Integration **Patient Management** - Staff Scheduling - Patient Retention - CDI (Clinical Document Improvement) **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization **Agentic AI - EHR** - Autonomous Task Execution **Operations** - Correspondance Variety - Data Sharing - Cross Platform Support - Routing - Health Care IT Integration - Analytics and Reporting - Messaging Security ## Top ModMed Alternatives - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (895 reviews) - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) - 3.7/5.0 (159 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews)