# ModMed Reviews **Vendor:** ModMed **Category:** [EHR Software](https://www.g2.com/categories/ehr) **Average Rating:** 4.5/5.0 **Total Reviews:** 329 ## About ModMed At ModMed® (Modernizing Medicine), we empower our customers with an integrated, AI-powered suite of software and services designed to support the clinical, operational, and financial aspects of their practice. Our on-staff physicians collaborate closely with our software engineers to develop intelligent, specialty-specific solutions for allergy, dermatology, gastroenterology, OBGYN, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery, podiatry, and urology practices—as well as ambulatory surgery centers for ophthalmology and gastroenterology. This physician-led approach allows us to embed deep medical domain expertise into our technology, helping address the specific challenges practices face across a wide range of specialties. Our flagship product EMA®, a cloud-based electronic health records system, adapts to each doctor’s style of practice, remembering preferences and automatically suggesting exam notes and suggested billing codes. When used on a tablet, EMA offers special touch and swipe gestures to rapidly build patient profiles, diagnoses, treatment programs and billing. EMA integrates seamlessly with our full range of products and services—including Practice Management, Revenue Cycle Management, Telehealth, Inventory Management, and patient engagement tools such as online payments and scheduling. Together, these solutions form an intelligent, all-in-one system that helps eliminate departmental silos, enhances team collaboration, and improves visibility across the entire practice. The Result With our AI-powered, cloud-based platform and mobile touch-screen capabilities, ModMed’s intuitive end-to-end system helps physicians save time on administrative tasks and focus more on what matters most—delivering better patient outcomes. ## ModMed Pros & Cons **What users like:** - Users praise ModMed for its **ease of use** , making their dermatology practice more efficient and streamlined. (195 reviews) - Users value ModMed for its **efficiency in consolidating EMR, billing, and patient engagement** , enhancing overall workflow in dermatology practices. (129 reviews) - Users find that ModMed enhances **workflow efficiency** by integrating EMR, billing, and patient engagement into a cohesive system. (71 reviews) - Users appreciate the **user-friendly EMR system** of ModMed, highlighting excellent training and efficient single-screen features. (61 reviews) - Users find **setup ease** with ModMed to be seamless, minimizing downtime and ensuring smooth daily operations. (58 reviews) - Users praise the **excellent customer support** of ModMed, highlighting their helpfulness and intuitive interfaces. (52 reviews) - Seamless Transition (50 reviews) - Users value the **user-friendly interface** of ModMed, leading to increased efficiency and productivity in their practice. (48 reviews) - Functionality Features (47 reviews) - Time-saving (45 reviews) **What users dislike:** - Users are frustrated by the **missing integration features** in ModMed, limiting their ability to enhance patient history. (36 reviews) - Users express frustration with **poor customer support** , struggling to obtain timely assistance for critical issues and updates. (30 reviews) - Users find the **limited features** of ModMed frustrating, particularly concerning integration and multi-language support. (28 reviews) - Users find the **system functionality lacking** , citing issues with robustness and data saving limitations. (27 reviews) - Users find the **difficult setup** of ModMed challenging, complicating the onboarding process and causing frustration during implementation. (24 reviews) - Billing Issues (23 reviews) - Users find the **reporting features inadequate** , as data is often outdated and lacks necessary detail for insights. (22 reviews) - Inefficient Workflow (20 reviews) - Users face **interface issues** with ModMed, leading to lost data and frustrating programming limitations. (20 reviews) - Limited Customization (20 reviews) ## ModMed Reviews ### 1. Enhances Dermatology Workflow, Some Setup Hurdles **Rating:** 4.5/5.0 stars **Reviewed by:** Greg H. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I find ModMed incredibly useful for quickly reviewing patient charts, which is essential in my dermatology practice. The ease of chart review, especially using the visual body feature, allows me to efficiently assess and compare patient photos from previous to current visits. This capability is particularly valuable as it provides on-the-fly information, which is crucial when I'm out of the office and need to reference patient records. I love the integration with Apple devices, enhancing my interaction and accessibility with the software. The ability to create stickies for counseling and recommendations facilitates efficient documentation and communication, streamlining my workflow significantly. Additionally, the easily added phrases feature helps in inserting common statements quickly, making chart management more efficient. **What do you dislike about ModMed?** I find incorporating attachments into ModMed cumbersome, and embedding them directly into the chart for consultants is not as seamless as I would like. The lack of a hyperlink feature within the body of notes to link directly to corresponding photos or written impressions adds unnecessary complexity to workflow. I also feel that the area reserved for important patient details like allergies, blood thinner use, and other critical information is not prominently displayed, which could improve through a more visible interface. The absence of color-coding for different types of visits also reduces the clarity in the schedule and could enhance organization. Searching for other HISP direct mail users and their addresses isn't as intuitive as expected. It would be beneficial if ModMed could support dot phrases similar to those in Epic, allowing for more efficient shorthand note-taking. The limited functionality of native phrases in EMA, and the inability to copy or utilize phrases from others, further restricts efficiency. Lastly, the transition to using ModMed was made difficult by the lack of adequate time with experts. The promised expert guidance was insufficient, making the setup process more challenging than necessary. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for ease of chart review, accessing information while out of the office, and quick comparisons with visual body features. It allows inserting easy phrases and notes, enhancing my dermatology practice efficiency. **Official Response from Melissa Elam:** > We value your feedback, Greg! Thank you for taking a moment to share your thoughts. ### 2. Improved Efficiency, Excellent MIPS Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Linda B. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I appreciate how ModMed has significantly shortened the time our providers spend creating and documenting clinical notes, which streamlines our day-to-day operations and enhances efficiency. Additionally, it has reduced the time our front desk staff spends on indexing faxes and alleviated scheduling complications, making our administrative processes smoother and more manageable. I find the MIPS advising feature within ModMed's EMA incredibly valuable, as it allows our practice to successfully report with a positive adjustment, which justifies the investment by demonstrating a meaningful return. Being able to report MIPS directly from the Firm Admin enhances our overall reporting processes, making them more straightforward and less time-consuming. These aspects of ModMed contribute greatly to improved operational efficiency and positive financial outcomes for our practice. **What do you dislike about ModMed?** I find the orders workflow and referral management integration within ModMed to be areas that could use improvement. Additionally, the initial setup was quite extensive and demanding, particularly in building our clinical and front desk workflows, which was a significant undertaking. It would have been beneficial if the trainers had a better knowledge of MIPS to make the setup process smoother. **What problems is ModMed solving and how is that benefiting you?** I find ModMed shortens clinical note documentation time, reduces time spent on fax indexing, and simplifies scheduling. MIPS reporting directly within EMA positively impacts our practice's reporting success. **Official Response from Melissa Elam:** > We value your feedback, Linda! Thank you for choosing to share your experience. ### 3. Transforms Dermatology Practice with Efficient Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa E. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I really appreciate the relevant updates within ModMed’s practice management system, which significantly enhance our day-to-day functions. These updates help streamline our efficiency issues and improve workflow, operational tasks, and reporting, making the software an invaluable asset to our dermatology practice. I also find Klara to be an excellent integration with ModMed, contributing positively to the overall user experience. The shift to ModMed has been particularly beneficial for reporting, which was one of the main reasons we switched from NexTech. Despite the initial setup challenges, which were not easy, the long-term benefits significantly outweigh the initial hurdles, thus proving the transition worthwhile. **What do you dislike about ModMed?** I find the initial setup of ModMed challenging. Although it proves to be beneficial in the long run, the process is not easy, which can be daunting for new users. Additionally, I believe there is room for improvement in the availability of live chat support, which could greatly enhance the user support experience. **What problems is ModMed solving and how is that benefiting you?** I use ModMed to resolve efficiency issues in our dermatology practice, improving operational workflow and reporting. It enhances our day-to-day functions, offering valuable updates and insights that streamline management tasks. **Official Response from Melissa Elam:** > We appreciate your feedback, Melissa. Thank you for helping us improve. ### 4. Efficient EMR, Disappointing PM and Customer Service **Rating:** 2.0/5.0 stars **Reviewed by:** Andrew M. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I really appreciate how ModMed learns what I do and allows me to repeat those actions, which enhances my efficiency and suits my working style. Additionally, I appreciate the exam documentation by exception feature, which streamlines the process by focusing only on the deviations from the norm, saving me time and reducing redundant work. I also like that it is easy for new hires to learn, which reduces training time and helps them integrate quickly into the workflow. Furthermore, the ability to use ModMed on an iPad adds a level of convenience and mobility that I find valuable for my practice. **What do you dislike about ModMed?** I find the overall customer service to be weak. We often lack an identified support person, and when I report issues, it feels like the problem is always seen as something I'm causing, even when it's a bug report. The sales experience was particularly frustrating; we were misled by the sales team when adopting the practice management feature. This left me considering never doing business with ModMed again. Additionally, the practice management feature of ModMed is a disappointment, as it does not seem to be leveraging the technology effectively. It feels about 15 years behind in technology and does not harness the power of modern computers. The initial setup was also problematic; we were promised that all payor information would be transferred, but ModMed failed to do so. **What problems is ModMed solving and how is that benefiting you?** I appreciate ModMed for learning my workflow and allowing me to repeat it, simplifying exam documentation by exception, and being easy for new hires to learn. **Official Response from Danielle Corrales:** > Thank you for sharing your thoughts, Andrew. We're sorry to hear about the challenges you faced and sincerely appreciate you taking the time to provide this feedback. Your insights are incredibly valuable to us and are crucial in helping us identify areas where we need to improve. We'd like to learn more. Please email us at responseteam@modmed.com. ### 5. Unified System with Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey P. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I appreciate ModMed for its ability to consolidate everything I need into one space, including EMR, patient engagement, and billing. This integration makes my work in dermatology practice much more efficient by streamlining patient flow and improving efficacy. Switching to ModMed allowed our entire team to operate on one cohesive system, as we shifted from using separate platforms for different tasks to solely using ModMed for EMR, billing, and scheduling. Initially, we weren't using ModMed for all functionalities, but once we did, it brought a level of cohesiveness to our operations. Additionally, setting up ModMed for our practice was very easy, enhancing our transition process. I'm highly satisfied with ModMed and would definitely recommend it to others; in fact, I would rate my likelihood of recommending it as a 10 out of 10. **What do you dislike about ModMed?** I find the current capabilities of Klara within ModMed lacking, particularly in the area of appointment confirmations. We need the ability to make calls, send voicemails, and use emails for these confirmations to ensure effective communication with our patients. **What problems is ModMed solving and how is that benefiting you?** I use ModMed to enhance patient flow and integrate EMR, patient engagement, and billing in one space, improving practice efficiency. **Official Response from Melissa Elam:** > We appreciate your feedback, Stacey. Thank you for helping us improve. ### 6. Automation and Support Shine, but New Features Lag **Rating:** 3.5/5.0 stars **Reviewed by:** Ayesha P. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I genuinely appreciate ModMed's ability to automate different aspects of our dermatology clinic's workflow. This feature optimizes our efficiency and allows us to focus on patient care rather than on repetitive administrative tasks. I also value the robust support network that ModMed provides; the availability of multiple people ready to help ensures that any issues we face can be quickly addressed, which greatly enhances our overall experience with the software. Additionally, the text reminder functionality is particularly beneficial, as it helps ensure that our patients receive timely reminders about their appointments. This feature has significantly reduced missed appointments and helps us maintain a smooth operation within our clinic. **What do you dislike about ModMed?** I find that the products often don't live up to the quality they promise. Whenever new features or products are released, they tend to over-promise and under-deliver. It would be more helpful if there was transparency about the current status and limitations of new functionalities, acknowledging that not everything new will be perfect out of the gate. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for automation in my dermatology clinic and appreciate the multiple support avenues and text reminders it offers. **Official Response from Melissa Elam:** > We appreciate your feedback, Ayesha. Thank you for helping us improve. ### 7. User-Friendly with Efficient Insurance Verification **Rating:** 4.5/5.0 stars **Reviewed by:** Brittany B. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I find ModMed incredibly useful for its intuitive and user-friendly interface, which greatly facilitates my work in a dermatology practice. One of the standout features for me is the efficient insurance verification process, which seamlessly verifies benefits and streamlines administrative tasks. This efficiency not only saves time but also reduces potential errors, enhancing the overall workflow. Additionally, I appreciate the ease of creating patient charts, which simplifies documentation and record-keeping. Compared to previous software, the setup process for ModMed was significantly smoother, instilling confidence in its use right from the start. The overall usability and functionality of ModMed have notably improved our practice's operational efficiency, making it a highly recommended tool for my colleagues. **What do you dislike about ModMed?** I feel that ModMed could significantly improve the note-taking area. It's important for me to document in the patients' chart in a way that captures the date and the identity of the person making the notes, so others can easily follow and understand the documentation trail. This feature is crucial for effective team collaboration and continuity in patient care. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for insurance verification, which efficiently verifies benefits, and I appreciate its user-friendly interface. **Official Response from Melissa Elam:** > We value your feedback, Brittany! Thank you for choosing to share your experience. ### 8. User-Friendly, Efficient, But Needs Better Insurance Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Heather J. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I find ModMed to be incredibly user-friendly, which is essential for my work in dermatology practice. Having spent 19 years in healthcare, I can confidently say it's the easiest program to learn and use, which greatly impacts my workflow. The ease of learning and using ModMed not only saves time but also reduces the stress associated with complicated software systems. I also appreciate the support provided by Brandy, who is always there to help with any billing questions, demonstrating a strong customer support experience. This combination of a user-friendly interface and reliable support enhances my daily operations significantly and contributes to a seamless work environment. Additionally, the ease of initial setup was a breeze, making it even more convenient to get started with ModMed. I am extremely satisfied with the service, and on a scale from 1 to 10, I would recommend ModMed with a strong rating of 10. **What do you dislike about ModMed?** I wish the insurance verification process within ModMed was more comprehensive and could verify all insurances effectively. Additionally, I think it would be beneficial if the system could automatically update when new information from insurance carriers is available. **What problems is ModMed solving and how is that benefiting you?** I find ModMed user-friendly, making it the easiest program to learn and use in my 19 years in healthcare. It assists with provider questions about billing, and quick onboarding was straightforward. **Official Response from Melissa Elam:** > We value your feedback, Heather! Thank you for taking a moment to share your thoughts. ### 9. Effortless Transition with Room for Integration Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Amber B. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I find ModMed remarkably user-friendly, facilitating an easy transition for both me and my team. Its design, allowing seamless navigation between Practice Management and Clinic sides, is particularly beneficial for our workflow. The efficiency of the eye log feature, which aids in reviewing past data and comparing images within the image management system, stands out as a strong point. These functionalities simplify complex processes like maintaining patient records and ensure a smooth operational flow within the clinic. Overall, the ease of use is a significant advantage, making it a tool that I feel confident recommending with a high rating of 9 out of 10. **What do you dislike about ModMed?** I experience frequent 504 errors, which disrupt the workflow and can cause frustration. Additionally, better communication is needed between the Practice Management (PM) and office flow sides to enhance overall functionality. Furthermore, while I use ModMed with other tools like Phressia, the integration between them could be improved for a more seamless experience. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for efficient EMR and clinic flow, solving compliance, ICD 10 coding, and billing issues, while maintaining patient records seamlessly. **Official Response from Melissa Elam:** > We appreciate your feedback, Amber. Thank you for helping us improve. ### 10. Streamlined Clinic Operations, Needs Better Fax Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Britni W. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I love the flow screens and the customization options available in ModMed, which significantly enhance our clinic's workflow, especially for our doctors. The ability for all doctors to see different templates specific to their specialties and set appointment time lengths offers a tailored experience that increases efficiency in handling patient flow. The process of checking patients in and moving them seamlessly through the system to the doctor and optical is notably efficient. Additionally, the system facilitates the faxing of patient clinic reports to primary care physicians effortlessly. The initial setup of ModMed was easy to grasp due to the good instructions provided, making the transition smooth for my team. **What do you dislike about ModMed?** I find it challenging that ModMed does not automatically assign tasks when faxes from outside referrals are received. Additionally, the integration with Phreesia isn't as efficient as I would like during the check-in process. **What problems is ModMed solving and how is that benefiting you?** I find ModMed streamlines clinic operations, enhancing patient check-ins and clinic flow, allowing easy faxing of reports to PCPs, and offering customizable templates for doctors. **Official Response from Melissa Elam:** > We value your feedback, Britni! Thank you for leaving us a review. ### 11. Streamlined Workflow but Needs Better Analytics **Rating:** 3.5/5.0 stars **Reviewed by:** Lindsey P. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I appreciate how ModMed consolidates billing and intake processes into a singular, unified system, which simplifies the management of essential administrative tasks in my ophthalmology practice. This integration streamlines operations and saves time, eliminating the need for multiple systems and reducing complexity. Additionally, the ability to easily access charts when addressing denials and having notes readily available enhances workflow efficiency. The convenience of having cards accessible for insurance verification and check-in processes further contributes to a seamless practice management experience. **What do you dislike about ModMed?** The analytics provided by ModMed are not accurate, which could lead to misleading insights and impact decision-making. Additionally, finding insurance information for PAs is challenging, and the system makes it difficult for doctors to quickly and easily access insurance information, potentially slowing down administrative processes. The initial setup of ModMed took a while, which may have been time-consuming for the practice. **What problems is ModMed solving and how is that benefiting you?** I find ModMed centralizes our intake and information system, combining billing and intake for efficiency. It streamlines workflows with easy access to charts and cards, aiding in denial management and insurance verification. **Official Response from Melissa Elam:** > We value your feedback, Lindsey! Thank you for leaving us a review. ### 12. Streamlined Patient Management, A Bit of Setup Required **Rating:** 5.0/5.0 stars **Reviewed by:** Polly L. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I appreciate ModMed for significantly decreasing the duplication of efforts in my gastroenterology practice. The speed of looking up patient data compared to traditional paper charts is impressive, vastly improving efficiency. As I become more familiar with all the tools in the electronic medical record (EMR) system, my appreciation for its functionality grows, making it an indispensable tool in managing our operations. It simplifies staff management and provides immediate visibility into ongoing activities, which enhances overall workflow. The more I use and learn about ModMed, the more I love it, reinforcing its value in our practice. **What do you dislike about ModMed?** The initial setup of ModMed was not easy and it was time-intensive to do all the configurations. Although it became easier after completing the configuration and any necessary changes were made, the initial setup phase presented challenges. **What problems is ModMed solving and how is that benefiting you?** I use ModMed to decrease duplication of efforts and quickly look up patient data compared to paper charts. It also helps in managing staff and understanding immediate happenings better. **Official Response from Melissa Elam:** > We value your feedback, Polly! Thank you for leaving us a review. ### 13. Efficient EHR with Stellar AI Scribing and Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** april g. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I appreciate ModMed for its AI scribing feature, which stands out as an impressive aspect of the software. The AI scribing significantly enhances the efficiency of our documentation process, particularly in ophthalmology, by automating and accurately transcribing our notes during patient visits. This not only reduces the burden of manual entry but also allows us to focus more on patient care without being distracted by extensive typing. The efficiency in handling billing and workups through ModMed further streamlines our workflow, ensuring that administrative tasks do not hinder patient care. Additionally, the capability of ModMed to seamlessly integrate into our existing systems boosts our operations and productivity. Its effectiveness in these critical areas makes it a valuable tool in our practice. **What do you dislike about ModMed?** I find it inconvenient that procedures do not automatically populate into the clipboard in ModMed, which could streamline workflows and reduce manual input needs. Additionally, the initial setup of ModMed wasn't straightforward for us mainly due to conducting it during the COVID pandemic, which limited the availability of adequate in-office training. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for EHR in ophthalmology, improving billing and workup efficiency with AI scribing. **Official Response from Danielle Corrales:** > April, thank you for your feedback! We love to hear how ModMed Scribe has enhanced your practice. ### 14. Efficient Documentation with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Bridget B. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I find ModMed to be incredibly valuable in my OBGYN clinic because it aids providers in documenting more efficiently and quickly. The product's user-friendly and intuitive nature stands out, making it easy to navigate and operate, which is essential in a fast-paced healthcare environment. I am also impressed with the customer support provided, as it is great and effectively addresses my concerns and queries. The transition to ModMed from another platform was fairly smooth, considering we were converting 42 providers from a system we had used for 18 years. The ease of the transition further underscores ModMed's advanced technology and capability to meet modern security standards, aligning with the needs and requests of its users. **What do you dislike about ModMed?** I dislike that the URL functionality in ModMed doesn't work as efficiently as it should, particularly when it comes to signing results. It can be problematic when results return without being attached to a provider, and there's no alert or flag system to notify about such instances. This can lead to inefficiencies and potential errors in managing patient results. **What problems is ModMed solving and how is that benefiting you?** I find ModMed helps providers document efficiently and quickly, thanks to its user-friendly and intuitive interface. Its effective customer support enhances our experience. **Official Response from Danielle Corrales:** > We appreciate your feedback, Bridget. Thank you for taking the time to share it with us. We'd like to hear more about the functionality you mentioned. Please email us at responseteam@modmed.com. ### 15. User-Friendly and Efficient, Needs Improved Specialty Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny M. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I find ModMed to be extremely user-friendly, which enhances my overall experience and efficiency within the retina clinic. Its ability to keep everything well-organized, including billing, posting, and maintaining concise medical records, significantly helps streamline administrative tasks. I appreciate the easy one-step access to other tools like Trizetto, which integrates seamlessly into my workflow. Additionally, the easy ePrescribing feature allows me to handle prescriptions quickly and efficiently. Despite the initial setup challenges during COVID, using ModMed has proven to be a highly beneficial transition from Nextech/MDI due to its ability to effectively manage electronic medical records and practice management. **What do you dislike about ModMed?** I find the Boost feature lacking because it needs to have a billing department that fully understands each medical specialty. This causes inefficiencies and challenges in handling billing for different specialties effectively. **What problems is ModMed solving and how is that benefiting you?** I use ModMed to keep everything organized, facilitate easy billing and posting, and maintain organized concise medical records. It's user-friendly, offers easy one-step access to Trizetto, and simplifies e-scribing. **Official Response from Danielle Corrales:** > Thank you for taking the time to leave a review, Jenny. We'd like to hear more about your experiences you mentioned. Please email us at responseteam@modmed.com. ### 16. Innovative, User-Friendly with Room for Better Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Kallie B. | EHR Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I find ModMed to be an innovative solution that greatly enhances my practice. One of the standout features is its ability for providers to finalize notes on the same day, even with increased patient volume, which avoids additional staffing burdens and streamlines the workflow. I highly recommend ModMed because it significantly increases our productivity while allowing us to reduce staff. The clinical and practice management integration is seamless, providing an all-in-one solution that covers both clinical and administrative needs efficiently. Moreover, ModMed’s versatility adds immense value to our practice, enabling us to handle a variety of tasks with ease. Additionally, the ease of initial setup was impressive due to our electronic-savvy and forward-thinking staff, making the transition smooth and quick. **What do you dislike about ModMed?** I find the analytics feature of ModMed to be slow to process, which results in delayed reports. This hampers my ability to make timely decisions based on the data. Additionally, I would appreciate it if ModMed could automatically deliver reports to my inbox. Another improvement would be the integration with Microsoft Power BI, which could enhance my data analysis capabilities. **What problems is ModMed solving and how is that benefiting you?** I use ModMed to finalize notes the same day, increasing productivity with higher patient volumes and less staff burden. **Official Response from Danielle Corrales:** > Thank you so much for taking the time to leave us a review Kallie! We appreciate your support. ### 17. Effective Claims Billing with Room for Report Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Jean O. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I have been using ModMed for three years and genuinely like the product because it has successfully addressed the claims billing processes for us, ensuring smoother operations in this area. One of the standout features I highly appreciate is the ease of use of ModMed, once proper training is completed. It significantly enhances the user experience, making it more accessible and efficient to leverage the platform's functionalities. After switching from Allscripts and Med Flow, I found that I like ModMed better, which has reinforced our decision to transition to this platform. **What do you dislike about ModMed?** I am dissatisfied with ModMed's reporting functionality for working authorizations. The issue lies in the reports not functioning correctly due to their dependency on 'appointments created,' which fails to account for rescheduled appointments within a specific period. This oversight makes it difficult for me to find the information needed accurately. Additionally, I experienced frustration with the initial setup and training phase, particularly with billing training, which was almost non-existent. This lack of adequate initial training posed challenges when getting started with the software. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for claims billing, and once trained, it's easy to use. **Official Response from Danielle Corrales:** > Thank you for taking the time to leave a review Jean. We're sorry to learn about the challenges you've encountered. We'd like to hear more. Please reach out to responseteam@modmed.com. ### 18. Robust Analytics but Requires Scheduling Enhancements **Rating:** 4.0/5.0 stars **Reviewed by:** Loretta D. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I greatly appreciate ModMed's robust analytic reports on both the PM and clinical sides, which I find invaluable for enhancing efficiency and making informed decisions. I'm particularly drawn to the practice production custom report, which I regularly rely on for evaluating and benchmarking our practice performance. This feature is a standout, offering precise data that helps us track and improve our operational metrics effectively. **What do you dislike about ModMed?** I find the scheduling template in ModMed could be more user-friendly. The current setup requires a repetitive process for creating schedules. I would prefer the ability to create generic schedules for various use and then assign these templates to providers on specific days, which would greatly streamline our scheduling operations. Additionally, the initial setup with the ModMed trainer was a bit rocky before things smoothed out, indicating some room for improvement in the onboarding process. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for PM and EMA, solving scheduling problems and providing valuable analytical reports, especially for practice production benchmarks. **Official Response from Danielle Corrales:** > Thank you for your review, Loretta. Your feedback is helpful as we are always looking to improve. ### 19. Streamlined Practice Management with ModMed **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander P. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I really appreciate ModMed for its ease of use, which significantly streamlines dermatology clinical documentation and practice management. The user-friendly interface makes navigating the system intuitive and less time-consuming, enabling me to focus more on patient care rather than administrative tasks. Additionally, ModMed excels in facilitating the onboarding process of new hires and providers, making it efficient and less cumbersome, which is invaluable for maintaining a cohesive workflow in a busy clinical environment. **What do you dislike about ModMed?** I find that several areas in ModMed could use improvement. The intake forms, particularly through the Kiosk, need enhancements to eliminate the need for printing, making the process truly paperless. The PDF manager should enable document signature fields effectively. Additionally, there is a need for more customization options in the intake information to better fit specific needs. Furthermore, the initial setup process was not very easy, which could be made more user-friendly. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for dermatology clinical documentation, which helps with documentation and practice management. It's easy to use and supports onboarding new hires and providers efficiently. **Official Response from Melissa Elam:** > We appreciate your feedback, Alexander. Thank you for helping us improve. ### 20. Powerful RCM Tool with Some Setup Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa P. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I really like the claims denial view feature in ModMed, which allows our staff to efficiently filter and review denials. This feature provides great clarity in understanding the reasons for denials, making it much easier for our team to address them comprehensively. I also appreciate how well this integrates into our practice workflow, especially once standard operating procedures (SOPs) are established, leading to a smoother operation overall. Furthermore, I find the support service responsive; once I open a case, a representative promptly contacts me and submits a ticket to the engineer if needed. The prospect of enhancements, such as adding remark codes to the denial billing view queue, indicates continuous improvement. My positive experiences, backed by the product's efficiency and support quality, make me highly recommend ModMed to others. **What do you dislike about ModMed?** I’m frustrated with the glitches that occur after updates in ModMed, particularly affecting elements such as EMA, the date of admission, date last seen, and modifiers. Additionally, after updates, doctors receive red marks or incorrect charge amounts, which are issues that need quick attention. Once these problems arise, I typically have to open a case for support, resulting in a representative contacting me and, if necessary, submitting a ticket to the engineering team. Furthermore, I find the initial setup of ModMed complicated; it becomes manageable only after establishing standard operating procedures within the practice. Another area for improvement is the billing and financial rules under the doctor practice settings: I’d appreciate the ability to create rules allowing secondary claims to be generated correctly according to the business unit, instead of being limited to primary claims. **What problems is ModMed solving and how is that benefiting you?** I like ModMed's claims denial view for filtering and reviewing denials, though glitches occur after updates. **Official Response from Danielle Corrales:** > Melissa, thank you for your feedback. We'd like to hear more about your experience. Please get in touch with responseteam@modmed.com. ### 21. Interactive Features Shine, But Setup and Updates Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Konstantine K. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I like ModMed for its interactive features, which enhance the learning experience for both staff and doctors by providing a hands-on approach to understanding the platform. The previous findings feature is particularly beneficial, as it allows for easy access to historical data, streamlining workflow and enhancing decision-making. I also appreciate the sticky note functionality, which aids in efficient information management and record-keeping. The billing alerts are a valuable feature, providing timely notifications and aiding in the financial management aspect of the practice. Additionally, the protocols feature contributes to maintaining consistent and high-quality care standards across the board. These features collectively make the process of teaching ModMed more straightforward and efficient, ultimately enhancing its value and utility. **What do you dislike about ModMed?** After updates, ModMed introduces a lot of errors, which complicates the experience and demands additional troubleshooting. Amending notes is more difficult than it should be, which hampers efficiency. Additionally, the Klara component requires significant improvement, particularly regarding handling patient calls late at night and dealing with constant messaging issues. The initial setup of ModMed is not as straightforward as expected, adding to the initial burden of implementing the software. **What problems is ModMed solving and how is that benefiting you?** I use ModMed to facilitate training for staff and physicians, leveraging interactive features and previous findings to simplify teaching. **Official Response from Danielle Corrales:** > We appreciate you taking the time to share your experience with us, Konstantine. Your feedback is very helpful for our improvement. ### 22. User-Friendly with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Rita S. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I appreciate how user-friendly ModMed is, making it easier for me to manage practice operations efficiently. The flexibility offered by ModMed, with its multiple ways to accomplish the same task, stands out to me as a significant advantage. This flexibility is particularly valuable as it allows access to parts of the patient chart in various sections, reducing the need for extensive searching and enhancing efficiency in my workflow. **What do you dislike about ModMed?** I find several aspects of ModMed problematic. Firstly, the kiosk feature has limitations because patients cannot add their primary care physician or referring provider information on their intake forms, which could hinder the accuracy and completeness of patient data. Additionally, eligibility checks frequently return with errors, potentially causing inconsistencies or delays in patient processing. The analytics component of ModMed also needs substantial improvement as it currently lacks robustness and efficacy, impacting data-driven decision-making. Furthermore, the reporting function is cumbersome, and generating reports takes excessively long, which can be a significant drain on productivity and efficiency. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for efficient practice management, as it allows access to patient charts from multiple areas, reducing search time and enhancing workflow efficiency. **Official Response from Danielle Corrales:** > Thank you for taking the time to share your feedback, Rita. We'd like to hear more about what you mentioned. Please contact our team at responseteam@modmed.com. ### 23. All-in-One Solution with Superior User Friendliness **Rating:** 5.0/5.0 stars **Reviewed by:** Roberta J. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I appreciate that ModMed is incredibly user-friendly and effective in addressing everyday problems I encounter in dermatology practice, which is a huge plus for me. I love how everything is centralized in one location, making it straightforward to manage different aspects of the practice, including the billing system integrated within the electronic health record (EHR). This integration streamlines operations and enhances efficiency. The support from ModMed, especially during our transition from paper charts to a digital system, was exceptional, including hands-on training in Florida and comprehensive sandbox environments, which greatly facilitated the process. Additionally, the quick resolution of issues, especially with the integration of AI in support, is commendable, demonstrating their responsive and efficient customer service. These features collectively reinforce my positive experience with ModMed over the 10+ years we have used it. **What do you dislike about ModMed?** There really nothing I don't like about it **What problems is ModMed solving and how is that benefiting you?** ModMed centralizes everything we need in one location, enhancing ease of use, especially with billing in our EHR. The support, including AI in support, resolves issues timely, significantly benefiting our dermatology practice. **Official Response from Danielle Corrales:** > Roberta, it's wonderful to hear such kind words. We are committed to our clients, and your review is a reminder of why we do what we do. ### 24. Customizable and Dermatology-Specific with Smooth Implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica B. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I appreciate the simplicity of ModMed, as the system is clean and well-organized, making it easy to use. This simplicity also extends to training, which is very straightforward and hassle-free. The customizable nature of ModMed is a significant advantage for us, especially since we have 53 providers, allowing us to tailor the system to our specific needs. I love that ModMed is dermatology-specific, which means it caters precisely to our field, providing specialized features and functionalities that are critical for our practice. The initial setup of ModMed was smooth, which made the transition seamless. Overall, these aspects contribute greatly to the system's value for our practice. **What do you dislike about ModMed?** I find the reporting features, including Klara reporting in ModMed, to be lacking. The data provided is not in real time and is often a week behind, which hinders timely decision-making. Additionally, the reports lack detail and depth, making it difficult to dive into metrics for better insights. **What problems is ModMed solving and how is that benefiting you?** I use ModMed to enhance patient access to care, ensure accurate billing and coding, and streamline the check-in process. Its simplicity and dermatology-specific customization are vital for our 53 providers, making training easy and the system well-organized. **Official Response from Danielle Corrales:** > Thank you for taking the time to leave a review, Jessica. Your feedback is helpful as we are always looking to improve. ### 25. Intuitive Clinical Navigation with Room for Improving Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Rochelle C. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I love using ModMed because it offers easy clinical navigation through EMA, which streamlines my workflow. The patient tracking feature is incredibly valuable as it allows me to follow the patient seamlessly throughout their entire office journey. Additionally, the quick and easy documentation of procedures and sending prescriptions enhance the patient interaction by making time with them more valuable and meaningful. I appreciate not having to focus excessively on the computer during patient interactions, which enhances the face-to-face experience with patients. Furthermore, I was impressed by the support we received during the initial setup of ModMed in our large enterprise practice, with staff available in many locations offering insights, tips, and tricks. Finally, the clinical features, such as body diagrams for selections, offer significant improvement over the previous system we used, minimizing the clicks required to access different pages. **What do you dislike about ModMed?** I find the analytics feature to be cumbersome and not user-friendly. The reports offer varying data, which can be confusing and inefficient to sort through. Additionally, the site navigation is not smooth and can take a lengthy time to load, especially when trying to access a large amount of data. **What problems is ModMed solving and how is that benefiting you?** I find ModMed enhances patient access to care, streamlines clinical processes, ensures accurate documentation and billing, and facilitates effective patient communication, all while improving face-to-face interaction through easy clinical navigation and patient tracking. **Official Response from Danielle Corrales:** > Rochelle, we value your feedback. Thank you for taking a moment to share your thoughts. ### 26. Effortless Dermatology Management with ModMed **Rating:** 4.5/5.0 stars **Reviewed by:** Erica L. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I really appreciate the ease of use of ModMed, as it allows me to efficiently access all chart notes and medical history in one place, regardless of the provider location or service. This unified access supports seamless operations and enhances the patient experience tremendously, as it enables us to manage both general dermatology and cosmetic treatments without interruptions. The ability to streamline various aspects, such as scheduling and analytics, into a single platform is invaluable for our operations in dermatology. It's particularly beneficial for maintaining continuity and quality when switching between different types of patient care. **What do you dislike about ModMed?** I find the inability to schedule patients online directly through the platform, with an included audit trail, to be a significant drawback. Additionally, I would prefer easier access to edit patient intake forms. **What problems is ModMed solving and how is that benefiting you?** ModMed streamlines scheduling, billing, and financials while offering ease of use. It consolidates chart notes and medical history seamlessly across providers, and supports cosmetic procedures, enhancing patient experience without disruption. **Official Response from Danielle Corrales:** > We appreciate your feedback, Erica. Thank you for helping us improve. ### 27. Streamlined Patient Records with Room for AI Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea R. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I appreciate ModMed's seamless integration with Klara and our phone systems, which prevents the need for multiple software packages to operate our daily business efficiently. The ease of recording and accessing patient records is truly invaluable, enhancing our record-keeping and streamlining future patient appointments as well as prescription refills. Additionally, I find that handling patient recall appointments through ModMed significantly simplifies our workflow. The initial setup of ModMed, in hindsight, was straightforward, which added to the overall positive experience with the software. I am impressed by its capacity to enhance our daily operations in such an integrated manner. **What do you dislike about ModMed?** Klara has limited uses. ModMed reporting isn't as sophisticated as it could be. The lack of AI features regarding patient communication requires that we search out an AI software vendor to help us answer phones/Klaras 24/7. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for seamless integration with Klara and phone systems, simplifying patient record access, scheduling, and prescription refills, which streamlines our operations without needing multiple software solutions. **Official Response from Danielle Corrales:** > Thank you for your review, Andrea. Your feedback is very helpful for our improvement. ### 28. User-Friendly, Flexible, and Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley B. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I appreciate how user-friendly ModMed is, making it easier to navigate and manage our practice efficiently. The ability to incorporate many add-ons allows us to tailor the system to meet the specific needs of each practice or department, enhancing its functionality and effectiveness. I also find Klara incredibly helpful as it keeps us off the phones while still engaging with patients effectively. The supportive ModMed trainer was incredibly helpful during the initial setup phase, which made the transition smooth and stress-free. This combination of user-friendliness, flexibility with add-ons, patient engagement tools, and excellent initial training support significantly contributes to the value ModMed brings to our practice daily. **What do you dislike about ModMed?** The workflow in the billing aspect of ModMed is challenging. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for practice management and EHR, solving billing claims and managing revenue issues. Its user-friendly interface and add-ons enhance practice functionality, while tools like Klara engage patients efficiently, keeping us off the phones. **Official Response from Danielle Corrales:** > Thank you for being an advocate, Ashley. We're so happy you're having a positive experience and are grateful for your feedback. ### 29. Easy to Use but Pricey **Rating:** 4.0/5.0 stars **Reviewed by:** luke r. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I really appreciate how easy ModMed is to use. Its user-friendly interface allows it to flow very smoothly, making it accessible regardless of medical background history. This ease of use is a significant advantage as it simplifies the documentation process and helps resolve prescription (Rx) issues efficiently. I value the way ModMed enhances my workflow by being intuitive and straightforward, reducing the learning curve and enabling me to focus more on patient care rather than grappling with complex software. **What do you dislike about ModMed?** I find the price of ModMed to be way too high. It's a significant concern for me, especially with competitors emerging in the market. While I really like ModMed, the cost can be a big factor, and I believe that if prices were adjusted, it could prevent users from switching to alternative options. **What problems is ModMed solving and how is that benefiting you?** I use ModMed because it's user-friendly and helps solve Rx issues while being accessible, regardless of medical background history. **Official Response from Danielle Corrales:** > We value your feedback, Luke! Thank you for taking a moment to share your thoughts. ### 30. Widely Adopted, User-Friendly with Strong Data Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Tamara T. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I find ModMed to be incredibly valuable in my practice due to its widespread use in dermatology clinics, with approximately 80% of derm clinics utilizing the same software, which fosters a sense of reliability and community among practitioners. The positive feedback from many medical assistants about the software further supports its credibility and user satisfaction. I genuinely appreciate the ease of use that ModMed offers, making it simpler to navigate daily tasks without unnecessary complications. Additionally, the software's data analysis capabilities stand out as a significant benefit, allowing me to make informed decisions based on insights derived from comprehensive data evaluation. Training modules available through ModMed have been beneficial, improving the overall onboarding experience and enhancing user proficiency over time, which leads to better practice outcomes. Lastly, my confidence in ModMed is reflected in my willingness to recommend it highly to my peers, evidenced by my giving it a score of 10 out of 10 for recommendation. **What do you dislike about ModMed?** I find the ethnicity and race questions cumbersome and complex. Simplifying them would improve data analysis and collection. Additionally, I'm frustrated by not being able to change the questions to suit our needs. Also, the initial setup of ModMed was medium in difficulty, which suggests there might be some aspects that can be streamlined for a smoother implementation process. **What problems is ModMed solving and how is that benefiting you?** I find ModMed easy to use with valuable data analysis capabilities, enhancing efficiency in dermatology practices. However, the ethnicity and race questions could be simplified to improve data handling. **Official Response from Danielle Corrales:** > Thank you for taking the time to leave a review, Tamara. We appreciate your feedback. ### 31. Essential Tool for Mobile Dermatology Clinics **Rating:** 5.0/5.0 stars **Reviewed by:** LeeAnn L. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I appreciate that ModMed is very accessible and easy to use specifically for dermatology practices, which makes charting in our clinic remarkably straightforward. The ability to scribe easily is another feature that I value because it enhances the efficiency of our operations. As a software tailored towards dermatology, it provides specialized support that significantly benefits our mobile dermatology clinic. The fact that we have access to ModMed for free as a non-profit organization is a substantial advantage, allowing us to leverage its capabilities without financial constraints. Additionally, I am highly satisfied with ModMed to the extent that I would rate my likelihood to recommend it to a friend or colleague as a 10 out of 10, underscoring my belief that it is an excellent choice for dermatology-focused practices. **What do you dislike about ModMed?** I dislike that there are limitations in the integration capabilities of ModMed. Specifically, I want to integrate the Fitzpatrick skin scale into the patient history, but currently, this feature is not available. **What problems is ModMed solving and how is that benefiting you?** I find ModMed very accessible and easy to use for dermatology, streamlining our charting and allowing me to scribe easily. **Official Response from Danielle Corrales:** > Thank you for sharing your experience, LeeAnn. Feedback like yours is not only encouraging but also helps us understand what we're doing right and how we can improve. ### 32. All-In-One Platform with Customizable Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Laura J. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I appreciate the customization of reporting in the analytics feature of ModMed, which provides flexibility in tailoring reports to meet specific needs. This customization enhances the reporting structure, offering better insights and data analysis for our practice. The all-inclusive platform covers all the functions needed for both office management and clinical operations, along with a patient messaging system, which streamlines workflow and improves communication. Additionally, ModMed Pay offers several payment options for patients, which not only adds convenience but has also contributed to an increase in our revenue. I find the initial setup of ModMed to be pretty easy, which made the transition smooth and stress-free. **What do you dislike about ModMed?** The pathology accessioning process in ModMed is difficult. It creates gaps in accessioning numbers, which can complicate patient and sample tracking. **What problems is ModMed solving and how is that benefiting you?** I use ModMed as an all-inclusive platform for office and clinical functions, enhancing patient communication and increasing revenue with a better reporting structure. **Official Response from Danielle Corrales:** > Thank you, Laura! We're pleased to hear about your experience and how you're enjoying ModMed. ### 33. User-Friendly, Enhances Collaboration, Needs Improved Order Filters **Rating:** 3.5/5.0 stars **Reviewed by:** Michelle R. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I appreciate ModMed's ability to facilitate patient collaboration, making it easier to engage with patients and improve the quality of care we provide. The software is user-friendly, which is crucial in a fast-paced clinical environment where time efficiency is key. The initial setup was very easy, allowing for a seamless transition and minimal disruption to our workflow. I find that ModMed significantly enhances documentation and clinic notes management, which is vital for maintaining accurate records and efficient practice operations. Additionally, the reporting features are incredibly valuable, providing insights that help in making informed decisions. Overall, these aspects contribute to better quality care in our GI practice. **What do you dislike about ModMed?** I find the filters for orders in ModMed to be too general, which limits the ability to sort or categorize specific types of orders, such as barium studies or ultrasounds. This lack of specificity in filtering makes the software less efficient for handling diverse order types, as it doesn't allow for detailed categorization or easy retrieval of particular order sets. **What problems is ModMed solving and how is that benefiting you?** ModMed improves documentation, clinic notes, and reporting, enhancing patient collaboration and user experience, which results in better quality care. **Official Response from Danielle Corrales:** > Thank you for taking the time to share your thoughts, Michelle. We are always looking for ways to improve. ### 34. Easy to Use, But Needs More Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel J. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I find ModMed to be extremely user-friendly, which makes it easy not only for myself but also for teaching new users how to navigate the system. The platform is straightforward to use, which contributes to its effectiveness in managing our orthopedic practice with about 90 providers. I appreciate how well ModMed is set up to accommodate our growing practice, aiding our providers in documenting patient visits efficiently. The ability to keep all clinical appointments organized and ensure proper documentation for thousands of patient visits each year is crucial for us, and ModMed delivers on this front. Additionally, the team behind ModMed clearly demonstrates care for their clients and products, which enhances the overall experience. **What do you dislike about ModMed?** I wish there was more ability to customize our ModMed environment to the specific needs of our practice. Sometimes there are unique things about our practice that may not apply to all orthopedics groups around the country, and these situations can be difficult to get ModMed to work for our specific needs. **What problems is ModMed solving and how is that benefiting you?** I use ModMed to organize clinical appointments and document thousands of patient visits efficiently. It simplifies practice management, allowing easy navigation and documentation for our expanding orthopedic practice. **Official Response from Danielle Corrales:** > We appreciate your feedback, Samuel. Thank you for taking the time to share it with us. ### 35. Comprehensive Tool with Room for Improved Training **Rating:** 4.0/5.0 stars **Reviewed by:** kristin D. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I really love the filtering capabilities ModMed provides with various reporting. This feature allows me to efficiently customize and access the information I need, which enhances decision-making and operational efficiency. I find the orders feature to be a fantastic tool, streamlining my workflow and minimizing the time and effort spent on order management. Additionally, the tasking functionality is invaluable for facilitating internal communication, ensuring that my team remains coordinated and informed. Overall, these features contribute significantly to streamlined operations and effective communication within my practice. **What do you dislike about ModMed?** I find the process of handling refunds, money transfers, and reversing charges to be problematic. Additionally, there's an issue with reversing finalized notes, which can be cumbersome. The initial setup of ModMed was challenging, and the training provided wasn't very effective, making the adaptation process difficult. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for coding assistance, transcription, and patient check-in, which streamline our clinical and billing processes. Its reporting and internal communication tools enhance operational efficiency, although reversal of transactions needs improvement. **Official Response from Danielle Corrales:** > We appreciate you taking the time to share your experience with us, Kristin! ### 36. Excellent Support, Streamlined Workflow Management **Rating:** 5.0/5.0 stars **Reviewed by:** Tina G. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I really appreciate the support teams at ModMed. Whenever I reach out for assistance with templates or encounter issues, they are consistently kind, patient, and supportive. This includes team members like Darlene Frankel, who exemplify exceptional service. I also love attending the conferences held by ModMed, where I get the opportunity to meet teams that support Gastroenterology and participate in roundtable discussions. These events are valuable, as they bring together information teams that offer suggestions and workflows, enhancing the overall usefulness of ModMed. The support from ModMed’s team is so good that it would make me highly likely to recommend the product to others, definitely scoring a 10 out of 10 for recommendation. **What do you dislike about ModMed?** I want the Delete button added back when physicians are working on notes, as its removal has caused a lot of discussion with many of our providers. I have called, and they at ModMed said it was done away with. Additionally, I realize Klare is somewhat new for Gastroenterology. However, it has been somewhat tasking, and it could be just me still on the learning curve since we've only had it since early Spring. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for scheduling, managing employee workflows, and accessing pathology reports with ease. MIPS reports keep us organized, and the support team offers excellent assistance, enhancing our operational efficiency. **Official Response from Danielle Corrales:** > We value your feedback, Tina! Thank you for taking a moment to share your thoughts. ### 37. Streamlined Our Gastroenterology Practice Seamlessly **Rating:** 3.5/5.0 stars **Reviewed by:** Meghan D. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I love how ModMed streamlines our office-based endoscopy center by integrating it effectively with our clinical EMR system. This integration simplifies documentation, enhances patient care, and elevates the overall clinical experience to a top-rated level. I appreciate the simplicity and ease of use, which allows for a seamless expansion as our practice grows. The reporting capabilities are particularly valuable, providing insightful data that supports our practice's needs. The system’s ability to grow with our practice is a significant advantage, as it ensures we can continue to expand and adapt our services efficiently. **What do you dislike about ModMed?** I find the pretemplated options for providers to be lacking. It would be beneficial if the template sets worked more like the Athena EMR system, which functions well according to the needs of our mid-level providers. **What problems is ModMed solving and how is that benefiting you?** I use ModMed to streamline our endoscopy center, integrate it into our clinical EMR, and enhance documentation, patient care, and the overall clinical experience. **Official Response from Danielle Corrales:** > We appreciate your feedback, Meghan. Thank you for taking the time to share it with us. ### 38. Intuitive and Reliable EMR with Room for Analytical Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff W. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I really like ModMed for its intuitive and easy-to-use interface, especially when it comes to documentation. This ease of use is crucial for my dermatology practice as it allows for efficient documenting of patient encounters and managing the practice effectively. The seamless and user-friendly nature of ModMed has made integrating it into my daily workflow relatively straightforward, and I find it enhances my overall productivity. Additionally, the initial setup was fairly easy, rating a 4 out of 10 on a difficulty scale, indicating a smooth onboarding process without major challenges. **What do you dislike about ModMed?** I find it challenging to generate analytic reports in ModMed. It is difficult to locate the premade reports I need, and creating a report with specific variables that I want to evaluate is also troublesome. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for documenting patient encounters and practice management. It's intuitive and easy to use for documentation, though I find analytic reports difficult to generate. **Official Response from Danielle Corrales:** > Thank you for taking the time to leave us your thoughts, Jeff. Your feedback is helpful for our improvement. ### 39. Intuitive Design, Robust R&D, Needs Better Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Sheri S. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I find ModMed to be incredibly intuitive, making it easy for new staff to learn and start using the system without a steep learning curve. The iPad version is particularly appreciated by the doctors in my practice, offering a streamlined and accessible way to manage documentation on a single page, which significantly simplifies their workflow. Having everything web-based enhances accessibility and avoids the hassle of complicated logins. I'm very excited about the upcoming AI scribe feature because it promises to relieve staffing burdens by reducing the reliance on human scribes, who often call out. We opted for ModMed over other options due to their commitment to robust research and development, which ensures the system remains cutting-edge and continually improves. Additionally, the customer support team is highly attentive, providing confidence that issues will be resolved promptly. Lastly, the implementation team was outstanding, facilitating a smoother transition to the new system than expected. **What do you dislike about ModMed?** I find ModMed's financial report logic to differ from GAAP, making it very difficult to reconcile with QuickBooks while reporting different categories of revenue. The real-time reports provide actual receipts, but they lack options to balance and break out by category or physicians, forcing us to create workarounds for our physicians' compensation program. It's also challenging to easily obtain scheduling and other staff productivity stats and KPIs. Additionally, the method for addendums is clunky compared to our previous program, NextGen. Klara, the patient self-scheduling and messaging tool, also needs improvement, though I have been assured that updates are forthcoming. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for organizing scheduling, medical coding, workflows, and medical records. It streamlines practice management and is intuitive for new staff. The iPad version and potential AI scribe adoption enhance efficiency and staffing. ModMed's R&D investments and support add significant value. **Official Response from Danielle Corrales:** > We value your feedback, Sheri! Thank you for taking a moment to share your thoughts. ### 40. User-Friendly with Seamless Practice Management **Rating:** 5.0/5.0 stars **Reviewed by:** melissa D. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I absolutely love using ModMed for everything in my practice. Its top-notch clinical documentation is exceptional, and the user-friendly interface makes it incredibly easy to use. The Practice Management system stands out for its seamless onboarding process, and its features are fully customizable to suit any practice needs, which is a significant advantage. The ease of use is a recurring theme for me, making ModMed a staple in handling daily operations efficiently and effectively. Additionally, the setup was seamless, and this smooth transition reflects the thoughtfully designed experience that ModMed offers. With such a comprehensive suite of tools and an intuitive design, switching to ModMed has significantly improved the management of practice tasks. **What do you dislike about ModMed?** I find Klara support not to be the best because it's difficult to get a live person for help when needed. There are also issues with appointment booking outages or loading the widget on our website. Additionally, I'm unable to take deposits or keep cards on file upon booking, which is problematic. This has to be requested after the appointment is made, and often, patients do not reply to the request. **What problems is ModMed solving and how is that benefiting you?** I find ModMed provides top-notch clinical documentation and an easy-to-use practice management system that makes onboarding seamless and customizable for any practice needs. **Official Response from Danielle Corrales:** > Thank you for your review, Melissa! We are always looking to improve our service, and your detailed feedback is important to us. ### 41. Streamlined Documentation and Efficient Prescriptions with ModMed **Rating:** 5.0/5.0 stars **Reviewed by:** joanna o. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I love the ease of finding tools to document with ModMed, as it simplifies my workflow tremendously. The software's ability to have documenting at my fingertips is invaluable. In addition to this, I appreciate the counseling portion, which allows me to pull from everything I mentioned to the patient without needing to type more. This feature enhances my efficiency and makes consultations streamlined. The prescriptions feature is excellent, as I can easily find the right prescription I need and want to send. Furthermore, the patient report functionality is incredibly beneficial; it allows me to quickly find previous visits and remind myself of the plans we implemented, so I can better serve my patients. I find the initial setup to be very easy, and this ease of use translates to my overall experience with ModMed. The combination of these features makes ModMed a tool I am likely to highly recommend. **What do you dislike about ModMed?** I don't like the override function when I have to change the name of a biopsy. **What problems is ModMed solving and how is that benefiting you?** I find ModMed allows easy documentation, simplifies billing, enables efficient counseling, streamlines prescriptions, and access to patient reports. It helps pull counseling details without retyping, find prescriptions quickly, and access visit history for better patient service. **Official Response from Danielle Corrales:** > Joanna, we're so happy you're enjoying ModMed. Thank you for sharing! ### 42. User-Friendly EMR with Room for Optimization **Rating:** 5.0/5.0 stars **Reviewed by:** Clayton W. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I love using ModMed as an EMR system in our dermatology clinic because it makes charting effortless and user-friendly, allowing me to finish my work during regular hours and avoid taking tasks home. I appreciate the flexibility of being able to use ModMed both on an iPad and a desktop, which enhances its accessibility. The intuitive design ensures everything is organized systematically, simplifying the process of charting patient notes. I highly value how user-friendly ModMed is, which greatly contributes to making my workflow more efficient and manageable. **What do you dislike about ModMed?** I think it takes a lot of clicks to do one procedural task such as biopsies. Making every single thing added into the note require only 1-2 clicks would be simpler and more effective in terms of timing. **What problems is ModMed solving and how is that benefiting you?** I find that ModMed simplifies charting with its user-friendly interface, allowing me to leave work without homework. Its flexibility across iPad and desktop helps in organizing patient notes efficiently. **Official Response from Danielle Corrales:** > We appreciate your feedback, Clayton! Thank you for taking the time to share it with us. ### 43. Intuitive EMR with Stellar Support and Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Joann P. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I like the insightful reports that I am able to retrieve from the analytics feature in ModMed. It offers revenue visibility that helps me know where to focus efforts in our practice. I appreciate that ModMed is a very intuitive EMR system, which makes the workflow easier to manage. The support team is notably receptive to new ideas and enhancements, making it feel like customer feedback is valued and considered for future improvements. Additionally, the initial setup was made easy by the onsite support team provided by ModMed, which was very helpful in ensuring a smooth transition from our previous software, Medisoft. Overall, I am extremely satisfied with ModMed as evidenced by my likelihood rating of 10 for recommending it to friends or colleagues. **What do you dislike about ModMed?** I like everything so far, no dislikes. **What problems is ModMed solving and how is that benefiting you?** I use ModMed to enhance scheduling efficiency and gain valuable analytics for better revenue visibility, which helps focus my efforts. The intuitive EMR and supportive team are additional advantages. **Official Response from Danielle Corrales:** > Thank you for your feedback, Joann! We love to hear how ModMed has improved your practice. ### 44. Responsive Service, Consistent Improvements, Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Betsy G. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I appreciate ModMed for its excellent service and quick response time, which significantly ease the management of my practice. Their consistent improvements demonstrate a commitment to evolving and enhancing the software, making it increasingly beneficial for my practice over time. These enhancements help minimize the impact on my workload, effectively streamlining operations and solving clinical issues more efficiently. I also found the initial setup process to be straightforward, which allowed me to acclimate to a new way of doing things without much hassle. **What do you dislike about ModMed?** I don't like that we are unable to make immediate changes to the system to suit our practice's needs, which forces us to submit requests to communities in hopes that they will be added or changed. This limitation can be frustrating when changes are needed quickly for optimal efficiency. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for managing schedules and solving clinical issues, which reduces the impact on me by handling more practice-related tasks efficiently. **Official Response from Danielle Corrales:** > Thank you for being an advocate, Betsy. We're so happy you're having a positive experience and are grateful for your feedback! ### 45. Essential Billing Tool with Great Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** hope h. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I find ModMed incredibly valuable due to its wealth of information and effectiveness in managing billing processes. The comprehensive data it provides allows me to gain insightful analytics, which are essential for tracking and keeping up with my numbers accurately, leading to better financial management and fewer denials in our billing processes. This detailed information is not only useful but enhances efficiency, making ModMed a pivotal tool in my everyday tasks. Furthermore, the ability of ModMed to streamline operations and provide clarity with its analytics boosts my confidence in handling tasks, making it a tool I would highly recommend. **What do you dislike about ModMed?** I don't like that ModMed doesn't always verify insurance. This issue impacts the billing process, leading to potential delays and complications in handling denials. **What problems is ModMed solving and how is that benefiting you?** I use ModMed for billing, specifically to help reduce denials. It provides comprehensive information and effective analytics that help me keep track of my numbers efficiently. **Official Response from Danielle Corrales:** > Hope, thank you so much for taking the time to leave your thoughts. We appreciate the feedback. ### 46. Streamlined Billing with Specific Podiatry Features **Rating:** 5.0/5.0 stars **Reviewed by:** Peter B. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I really value how ModMed makes billing, proper coding, and documentation incredibly straightforward and efficient. Its ability to streamline these complex tasks saves me significant time and reduces potential errors in my medical practice. Moreover, I am particularly impressed with the podiatry-specific plans and treatments offered by ModMed. These specialized features not only enhance my ability to deliver tailored patient care but also ensure that my charting and documenting processes are faster and compliant with industry standards. The tailored solutions cater specifically to podiatry needs, which is a notable advantage in my field. **What do you dislike about ModMed?** I am concerned with the issue of unspecified diagnoses in ModMed, which seems to affect my work's efficiency. Additionally, I find the initial setup process quite challenging during the first week, though it improves significantly after that period. **What problems is ModMed solving and how is that benefiting you?** I find ModMed simplifies billing, coding, and documentation, making these processes effortless and ensuring compliance with podiatry-specific treatments. **Official Response from Danielle Corrales:** > We value your feedback, Peter! Thank you for choosing to share your experience. ### 47. Native Apps Enhance Dermatology Workflow, Needs More Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Anand S. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I find ModMed particularly valuable due to its native apps, which seamlessly integrate common workflows. This integration is facilitated through platforms like Klara, making my practice much more efficient. The straightforward setup process was a relief as it was relatively easy, allowing my practice to adapt quickly to the new system. I appreciate how these features enhance patient engagement and streamline scheduling, which are crucial elements in managing a dermatology practice. ModMed’s ability to integrate these aspects into a cohesive platform significantly benefits my workflow. **What do you dislike about ModMed?** I find ModMed lacking in customization options. I am frustrated by the need to rely on support for making changes rather than having the ability to do it myself. It would be significantly more convenient if there were more functionality for users to make adjustments on their own. **What problems is ModMed solving and how is that benefiting you?** I find ModMed enhances patient engagement and scheduling by integrating workflows through native apps. **Official Response from Melissa Elam:** > We appreciate your feedback, Anand. Thank you for helping us improve. ### 48. Solid Functionality, Needs Improved Workflow Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda B. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** As a biologic coordinator, I find ModMed particularly valuable because I can easily access the disease state and previously tried medications. This feature significantly simplifies my work, especially when completing prior authorizations. The ability to view such detailed patient history improves my efficiency and enables me to carry out my responsibilities more effectively. **What do you dislike about ModMed?** I find the flow between the charting, radiology, and lab interface lacking, which affects the efficiency of processes within my office. Additionally, there's a notable issue where providers struggle to view all previous work while charting on patients who are currently in the office. Furthermore, the portal doesn't always send messages or requests to the intended person, causing miscommunication. **What problems is ModMed solving and how is that benefiting you?** I find ModMed helps in seeing disease state and previously tried medications, making prior authorizations easier. However, the flow between charting, radiology, and lab interface lacks integration, and messages sometimes don't reach the intended person. **Official Response from Danielle Corrales:** > Thank you for taking the time to share your feedback, Amanda. We'd like learn more. Please contact our team at responseteam@modmed.com. ### 49. Effortless Billing with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brandy K. **Reviewed Date:** November 22, 2025 **What do you like best about ModMed?** I appreciate ModMed for making the billing process in dermatology a smooth and efficient task. It’s incredibly easy to work with, which not only enhances my day-to-day workflow but also ensures that I manage my time effectively. Furthermore, I am impressed by the great customer support that ModMed offers, showing attentiveness and care whenever issues arise. The Communities feature is exceptionally valuable, as it helps simplify my job by providing learning opportunities and access to new helpful tools. The initial setup of ModMed was very straightforward, making the transition seamless. Overall, I am very satisfied with ModMed, finding it to be a tool that I would highly recommend, evidenced by my likelihood score of 10 to recommend it to others. **What do you dislike about ModMed?** I like everything about modmed **What problems is ModMed solving and how is that benefiting you?** I find ModMed makes billing a smooth process in dermatology, and communities help me learn new tools, making my job easier. **Official Response from Melissa Elam:** > Thank you for sharing your experience. Feedback like yours is not only encouraging but also helps us understand what we're doing right. ### 50. ModMed: User-Friendly and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan B. **Reviewed Date:** November 21, 2025 **What do you like best about ModMed?** I really appreciate ModMed for improving the efficiency of documentation, which is crucial in clinical settings. The user-friendly interface makes it very easy to use, streamlining our workflow significantly. Among its various features, I find ePrescribing particularly convenient, as it simplifies and speeds up our prescribing process. The initial setup of ModMed went very smoothly, which was a great advantage, as it allowed our team to start using it effectively right away. Overall, there is nothing that I can point out as not working well with ModMed, reflecting our high level of satisfaction with the product. **What do you dislike about ModMed?** Biopsies- if a nurse forgets to click the location, and the order gets sent to Pathology, we cant go back and add the location after the fact **What problems is ModMed solving and how is that benefiting you?** I find ModMed enhances efficiency in clinical documentation and provides a user-friendly experience. The ePrescribing feature is convenient and crucial in our workflow. **Official Response from Danielle Corrales:** > We appreciate your feedback, Jordan. Thank you for taking the time to share it with us! ## ModMed Discussions - [What is ModMed used for?](https://www.g2.com/discussions/what-is-modmed-used-for) - 1 comment - [What is Modmed boost?](https://www.g2.com/discussions/what-is-modmed-boost) - 1 comment - [View ModMed pricing details and edition comparison](https://www.g2.com/products/modmed/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-14+17%3A25%3A09+-0500&secure%5Bsession_id%5D=bcf399d9-edc6-4d0b-9d95-5b645ace7113&secure%5Btoken%5D=f74d48e73c697e8ad67c31fe92096838fbfab69ada9351c3a0d51b9bb04001d5&format=llm_user) ## ModMed Integrations - [Klara](https://www.g2.com/products/klara/reviews) ## ModMed Features **Collaboration** - Modules - Scheduling - Reporting **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Operations** - Workflow Optimization - Clinical Documentation - EHR Integration - Clinical Documentation - Clinical Communication - Clinical Documentation - Transcription Automation - Clinical Documentation - CDI Training - Clinical Documentation - Clinical Data Exchange - Clinical Documentation - Document Access - Clinical Documentation - Digitization - Clinical Documentation **Voice** - Dictation - Voice Files - Language and Learning Technology **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Computer-Assisted Coding - Medical Coding** - Auto Coding - Codebase Updates - Code Lookup - Error Checking - AI Assistance **Agentic AI - Medical Billing** - Natural Language Interaction **Communication** - Security - Health Care Messages - Alarms - Messaging - Telephone - Notifications **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Transcript** - Synchronous Text Editing - Transcription Review - EHR Import - Interactive Editing - Medical Terminology Database **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Generative AI** - AI Text Summarization **Admin and Tech Workflows - Medical Coding** - Compliance Control - Reporting & Auditing - EHR Integration **Patient Management** - Staff Scheduling - Patient Retention - CDI (Clinical Document Improvement) **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization **Agentic AI - EHR** - Autonomous Task Execution **Operations** - Correspondance Variety - Data Sharing - Cross Platform Support - Routing - Health Care IT Integration - Analytics and Reporting - Messaging Security ## Top ModMed Alternatives - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (894 reviews) - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) - 3.7/5.0 (159 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews)