Contact Centre software by iTouchVision is the chosen platform for us to manage customer interactions through calls, email, SMS and social media.

We could record calls for quality and training, capture communication threads and analyse the statistics with concise reporting and analytics. We’ve seen a series of great feedback from customers based on our new level of support offering. In terms of customising and implementing, their IT team was very helpful and made the process quite seamless. Review collected by and hosted on G2.com.

Although the contact centre solution incorporates all the major functionalities as a CRM, it lacks the features like video calling, discussion forum and article sharing. We don’t need these at this moment, however as we scale we may look for these solutions. Review collected by and hosted on G2.com.