Mixmax Reviews & Product Details

I have found Mixmax incredibly valuable for gaining insight into the activity around my emails. The platform's ability to show who has opened my emails and when they were viewed helps me strategically plan my next actions. This insight is crucial for optimizing my communication and enhancing workflow efficiency. Setting up Mixmax was straightforward, and although there was initially a learning curve with campaign sequences, the helpful chat support made it easy to overcome. As a solo user in a small team, I appreciate the potential for growth with Mixmax, anticipating how more template access will be beneficial as our team expands. The integration possibilities with tools like Slack and CRM systems are promising for future scalability. Overall, Mixmax suits my needs better than other platforms I have tried, such as Yesware and more robust CRMs with campaign capabilities, and I would highly recommend it. Review collected by and hosted on G2.com.

I initially faced a learning curve with the campaign sequences in Mixmax. While I eventually resolved it with the help of chat support, it was a bit challenging at first. Additionally, I wish Mixmax had CRM capabilities, which would make the tool even more versatile for my needs. Review collected by and hosted on G2.com.

Mixmax is an incredibly useful tool for email tracking and sales prospection. Even the freemium version provides valuable functionality that helps monitor email delivery and engagement. The paid version offers advanced features including sophisticated notification systems and historical tracking capabilities that allow you to go back in time and analyze email performance. The real strength lies in being able to see whether your recipient has actually read your email, which enables fine-tuned adjustment of your prospecting strategy. This level of insight saves time for everyone involved by helping you understand engagement patterns and optimize follow-up timing. It's particularly valuable for sales teams who need to know when prospects are engaging with their outreach. Review collected by and hosted on G2.com.

The main limitation I've encountered is with VPN users - when recipients use VPN services, the location tracking becomes unreliable and you can't accurately determine where someone is reading their email from. This can limit the geographical insights that would otherwise be useful for timing and personalization strategies. While this doesn't affect the core read tracking functionality, it does reduce some of the contextual information that could be valuable for sales intelligence. Review collected by and hosted on G2.com.

It is so easy to send email sequences to leads after our call to present the proposals that we send out. MixMax is also great at giving notifications about who is reading my emails and how many times they are viewing them. It is easy to use, easy to integrate with the Gmail, and easy to implement different sequences for different clients. The team and I use MixMax multiple times a day, every day. Review collected by and hosted on G2.com.

The one downside is that our MixMax automations of multiple emails may be making clients feel like it is spam. Our MixMax server was showing up as malicious to some clients with third-party security services, but nothing we are sending is spam and the volume of emails being sent out per sequence is low at 3-4 emails. Review collected by and hosted on G2.com.

Mixmax has changed my life! I own 5 businesses and have to send a lot of outbound communication including monthly emails to over 200 customers to verify if they want an order, what they want, etc.

Mixmax allows me to sequence out those emails and also to auto reply if there's no activity on the thread. What used to be 15+ hours of manual work is now 30 minutes or so.

I also use the email templates for the dozens of standard emails I send for my various businesses. The templates allow me to easily send responses (or outreach) as well as automatically attaching decks, docs, etc.

It is worth every penny and I wish I'd had Mixmax years ago!

This is a MUST for efficiency, organization, tracking, etc.

100% recommend! Review collected by and hosted on G2.com.

I can't say there's anything I dislike. I don't use CRM software so maybe if there was some built in CRM that could be helpful Review collected by and hosted on G2.com.

Mixmax was a colleague's recommendation and I like it so much for my work email that I purchased it for my personal email shortly thereafter.

The remind me feature is really great because you can pick any date and time for the app to remind you of the email. And, you can even put a note in the reminder so you don't get confused what you're supposed to do when you get the reminder. This is huge for me because in my role I do a lot of outreach and need to follow up with contacts, and this is a great reminder feature located within Gmail.

When I was out of work and reaching out to recruiters and hiring managers, I used Mixmax daily so I knew when they engaged with my emails. I was also recommending it to others who were looking for work as well. Review collected by and hosted on G2.com.

I wish tracking link clicks was offered at the lower plan but I get it, they're a software company trying to get upgrades from customers. Recently, the lightning bolt in Gmail stopped showing and tracking the engagement of my emails but I reached out to their support team and they resolved the issue within a few days. They even responded after their help center hours stated so that was nice to see too.

I wish email opens were able to be tracked when sending to multiple people in the same email, too (for the lower plan). Recently (~May 2025), they dropped the number of monthly tracking from 100 to 20 on the free plan—huge bummer! Review collected by and hosted on G2.com.

I LOVE Mixmax's "Remind Me" feature. I use this about 20 times a day. I use my email inbox as my to do list and it is amazing for sending me reminders on the day I indicate. I also never miss following up with anyone as they always send the email right back to my inbox on the time I indicate! Review collected by and hosted on G2.com.

I like it all! I have not been able to figure out how to use the Remind Me feature from Mobile but that could be more of a me problem than a Mixmax problem :) Review collected by and hosted on G2.com.

The data it provides is helpful. On the surface, what it does it valuable. I have no qualms with the concept of their product. My issues are in the execution of it. Review collected by and hosted on G2.com.

1. The MixMax tracking pixel has a destroyed domain reputation which in turn blocked our emails from recipients using Barracuda. Pretty big deal.

2. Their support is horrible. I'm assuming they're running a lean team, but this is beyond the worst I've seen. The chat isn't answered. There is a bot, but they will EMAIL YOU when they respond to your chat. Why even have a chat at that point? The support email address is buried (as many SaaS companies are deciding to do). Review collected by and hosted on G2.com.

The templates and sequences are absolutely fantastic! I do project management and when I assign new projects to staff, I've setup a sequence that basically does my job for me and does automatic check-ins. I make deliveries to clients - all via templates and sequences too. Mixmax quite genuinely saves me at least 20 hours per week! Review collected by and hosted on G2.com.

The only thing that is a shame is that it's just a Google Chrome extension. If it was its own mailing app and could be used cross-platform or on mobile that would be awesome. Other than that, it's great! Review collected by and hosted on G2.com.

Email Tracking

I know exactly when a client opened or clicked — super helpful for international sales across time zones.

Sequences (Follow-ups)

I can set polite, automated follow-ups that feel personal. Saves me from forgetting or manually chasing leads.

Email Templates

Great for reusing offers, introductions, and pricing messages — especially when selling the same product in multiple markets.

Polls + Meeting Scheduler

I love embedding a poll like:

“Does this budget work for you?” with options like “Nailed it” 😄

Or inserting a calendar link right into Gmail.

Works Inside Gmail

No switching tabs or logging into a separate CRM just to send smart emails. Review collected by and hosted on G2.com.

UI Can Feel Overloaded

Some parts (like the sequence builder or rules) feel cluttered or unintuitive at first.

Pricing for Small Teams

It’s not the cheapest tool if you're a solo consultant or just starting. Worth it long-term, but hurts a bit upfront.

No Native Mobile App

Sometimes I want to check sequences or schedule from my phone, but mobile support is limited.

Occasional Gmail Sync Glitches

Rare, but sometimes Gmail lags when MixMax loads — especially in heavy inboxes. Review collected by and hosted on G2.com.

My favorite Mixmax features are Email Templates (using for custom email signatures and commonly used messages), Reminders to bring emails back so I can follow-up, and Send Later so I can work incognito at night to catch up without people knowing I am working after hours. I started using Mixmax before Gmail had their snooze and send later features and even though they have the same features, I am still loyal to Mixmax. I literally cannot live without Mixmax in my real estate business! Review collected by and hosted on G2.com.

If I have scheduled an email to Send Later and then have to make edits, I used to be able to make those changes within the Outbox portion of Mixmax. Now I have to reopen it as a Draft in my Gmail inbox and then reschedule it. Mixmax also interferes with another Chrome extension I'd like to use (Text Blaze). Review collected by and hosted on G2.com.