G2

Allison C.

Billing Coordinator

Mid-Market (51-1000 emp.)

4/23/2019

"User Friendly"

5/5

What do you like best about Mitratech Acuity ELM Essentials?

The uploading process is very easy. I can easily attach backup documentation for each line item. It is clear which stage your invoice is in throughout processing. I dislike the fact that you are unable to delete an uploaded invoice; that you have to just mark it as replaced. Although it is still better that I have that ability at all. With other programs you must contact the client in order to have them reject it. That is a waste of time on both ends. Review collected by and hosted on G2.com.

What do you dislike about Mitratech Acuity ELM Essentials?

I really don't have too many qualms. I have to change the date range each time I submit a statement, but I believe that is a problem with the set up of LEDES formatting on my end, not Acuity. Review collected by and hosted on G2.com.

Recommendations to others considering Mitratech Acuity ELM Essentials:

I have been uploading to this software on behalf of our client, St. Vincent's, for many years. It is definitely the most detailed program I use. I am also familiar with Serengeti Tracker, Passport, CounselLink and TyMetrix. Acuity is the program I feel I am most in control with. Review collected by and hosted on G2.com.

What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?

Invoicing is done through the accounting department and the attorney is not bothered to transmit anything to the client. This allows accounting to fully handle the administrative task of billing the client and maximizes efficiency for our timekeepers. Review collected by and hosted on G2.com.