G2

Ryan M.

District Manager

Small-Business (50 or fewer emp.)

10/30/2020

"Great for Booking Appointments, Could Use More Customization"

4/5

What do you like best about Mindbody?

We use MindBody to book appointments for massages, personal injury consultations, acupuncture, injection therapy, & Lipolux weight loss treatments. The user interface is easy to navigate & allows for our clients to book online. I also like the email capabilities because this allows us to connect even better with our clients. MindBody will send our clients emails to remind them of appointments, to follow up after their appointments, to wish them a happy birthday, and offer a coupon. All of these emails help with retention and keep our business in front of our client's minds. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

I wish I had more options & freedom to customize packages & memberships. We are pretty limited when it comes to setting up custom packages and I feel like we do not have the ability to give our customers the best experience possible due to these limitations. When I say I want more customization, I wish the membership packages allowed for more than 1 type of service to be offered. Review collected by and hosted on G2.com.

Recommendations to others considering Mindbody:

I highly recommend MindBody to anyone that books appointments! MindBody is easy to navigate, easy to learn, has wonderful reports that allow you to track your metrics. Review collected by and hosted on G2.com.

What problems is Mindbody solving and how is that benefiting you?

When we first started booking massages, we were just using a Google Sheet to track appointments. We found it was easy to make a mistake or accidentally delete important information. We have really enjoyed MindBody's schedule features and especially appreciate that our clients can book at their own convenience online or through the MindBody app. Review collected by and hosted on G2.com.