I have been a Mindbody customer for almost 16 years, and one of the things I appreciate most is how much the platform has evolved over time. I feel like the ease of use has improved significantly, especially recently. The addition of the AI assistant has been particularly helpful because I can often figure things out on my own without having to contact support. I’ve also appreciated the customer service over the years and the support I’ve received as a longtime customer. Review collected by and hosted on G2.com.

One of my biggest frustrations with Mindbody over the years has been seeing new products and features introduced that sometimes feel like they compete with third-party partners the company previously promoted. I understand the desire to keep evolving and to bring more services under one roof, but it often seems like some of these products were rolled out before they were fully developed or truly ready for customers. While I do appreciate innovation—and several of the newer features have been genuinely helpful—I’d still prefer fewer products that work really well over a larger number that require significant improvement. Review collected by and hosted on G2.com.