G2

Libby T.

Owner

Small-Business (50 or fewer emp.)

9/30/2026

"Reducing our tech stack while evolving the client journey"

4.5/5

What do you like best about Mindbody?

The platform is continually evolving. We used to rely on more integrations, but we’re now increasing our use of the platform itself and minimising our overall tech stack. As a result, our costs have reduced significantly. Onboarding with Attentive has been very thorough, with plenty of in-person support and troubleshooting. The online help topics are wide-ranging and detailed, and phone support is available for anything urgent. Iris has been amazing in training us to use the product, getting us started, understanding best practice, and trouble shooting through implementation. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

No tech product is perfect and there is always a functionality you wish you had that doesn't exist. Mindbody is still at the more expensive end for booking platforms. Review collected by and hosted on G2.com.

What problems is Mindbody solving and how is that benefiting you?

We use Mindbody as our booking platform and marketing CRM. Implementing Attentive has reduced our costs and simplified our processes. Because it’s all under Mindbody, we now have a two-way data sync and can leverage more of the AI insights. It’s also been really helpful to work at a cross-regional level and spin up content and journeys across studios, which reduces duplication of work. At the same time, we can still create bespoke content and journeys at the individual studio level. The journey workflows have allowed us to further customise our client onboarding, so our clients receive more targeted and relevant information. Review collected by and hosted on G2.com.