G2

Allyson A.

wellness center manager

Small-Business (50 or fewer emp.)

9/22/2026

"Exceptional Backend Control and Support, Despite Complex Setup Setup"

4.5/5

What do you like best about Mindbody?

What I love most about Mindbody is how it gives us complete control behind the scenes without making things complicated for our clients. On the operations side, it handles all our recurring autopays, email follow-ups, and ClassPass integration completely on autopilot. Being able to use backend logic like "pricing relationships" is a huge win—it lets one membership cover yoga, Pilates, and strength seamlessly without cluttering up our class schedule. On top of that, setting up custom promo codes for events, assigning room capacities, and adjusting package expirations is super straightforward. Plus, having a dedicated Customer Success Manager to help us build out the backend correctly made getting ready for launch way easier. Ultimately, it gives us a clean, professional app for our clients while keeping our business side fully organized Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

The biggest pain point with Mindbody is just how overly complicated and finicky the backend can be. Getting simple pricing structures set up usually means digging through layers of hidden settings, and one wrong checkmark can trigger major head-scratchers—like a multi-week booking glitching out and charging for a single class instead of the whole package. Trying to keep similar classes priced differently often forces you to create entirely separate categories just to keep rates from clashing. On top of that, basic things like setting promo code durations or adjusting expiration dates feel way less intuitive than they should be, meaning you almost have to jump on a call with support to get it right. Throw in the waiting game for third-party API keys and the fact that 1-on-1 scheduling still needs manual follow-up, and it can feel like you're doing a lot of babysitting for a platform meant to automate your business. Review collected by and hosted on G2.com.

What problems is Mindbody solving and how is that benefiting you?

Mindbody solves the chaos of juggling multiple single-use tools by unifying billing, class scheduling, client communications, and third-party platforms into a single automated system. Instead of manually tracking drop-in expirations, sending payment receipts, or managing overbooked rooms, the platform handles these backend logistics automatically. Features like "pricing relationships" allow one membership to cover yoga, Pilates, and strength seamlessly without cluttering what clients see on the app schedule, while direct syncs with ClassPass and mobile checkout keep our reach wide. For us, this saves countless hours of administrative work, protects revenue through automated expiration policies and strict room capacity caps, and makes it simple to run targeted promo codes that turn open house visitors into long-term members. Review collected by and hosted on G2.com.