The ease of use and intuitiveness of Milo Assistant is what I appreciate most about it. It's without a doubt one of the greatest omnichannel tools out there; live chat, email, and in-app messaging all work together seamlessly. The user interface is clear, the automation tools are clever, and it makes customer communication across all channels feel natural. Review collected by and hosted on G2.com.

The intricacy of delivering outbound communications, especially SMS marketing, is what I find objectionable. Sending a brief message to a contact or group is an example of something that should be simple, yet the procedure feels awkward and too convoluted. milo assistant might make things simpler in this area to better match the platform's overall ease of use. Review collected by and hosted on G2.com.