G2

Jacob B.

Graduate Trainee

Small-Business (50 or fewer emp.)

9/1/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

Guest users or non-business users of the software, not included in G2 scores.

"All in one convenience, with a few rough edges"

5/5

What do you like best about Microsoft Teams?

The best thing about it is that it puts chats, video calls, and your office files all in one app. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

1. The interface feels cluttered 2. Notifications can be messy. 3. Works great inside Microsoft 365, but connecting to non-Microsoft tools feels clunky 4. Heavy on RAM/CPU. 5 costs are rising, and full AI features require a $30/user/month copilot add-on on top of your base licence 6. Response times and help quality vary a lot by plan tier Review collected by and hosted on G2.com.

What problems is Microsoft Teams solving and how is that benefiting you?

Before: Teams worked across scattered tools — email for messages, a separate app for video calls, and files emailed as attachments. Finding the latest file version or a past conversation took time and often caused confusion.

What changed: Teams brought chat, video calls, and file collaboration into one app, with real-time co-authoring on Word/Excel/PowerPoint files.

Quantified benefit: Microsoft reports that organisations using Teams see up to a 25% reduction in time spent searching for information and files, since everything lives in one searchable place instead of scattered across email and Review collected by and hosted on G2.com.