G2

Verified User in Information Services

Mid-Market (51-1000 emp.)

8/3/2022

"MS Teams and SAP - Complementary capabilities leading to a great software!"

4.5/5

What do you like best about Microsoft Teams Integration for SAP Customer Experience?

MS Teams is a very versatile software and its usage globally has grown over the pandemic. Microsoft has consistently enhanced its capabilities including integrations. The integration with SAP enables Sales Organisations traditionally using SAP software to now communicate in a faster and more robust manner using MS Teams and in the process enhancing the CX for SAP customers. I like the overall interface; ease of use and single place where I can do a lot of work on the SAP Sales Cloud Appointments! Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams Integration for SAP Customer Experience?

MS Teams App has been a bit laggy as compared to its counterparts like Google Hangouts etc - this issue seems a bit more in the Microsoft Teams Integration for SAP Customer Experience and can be worked upon. The combined integrated application could be heavy and the companies may look at how to make them smoother to run a collaborative environment where multiple things are going on on the system like Calls; Mails etc with Clients Review collected by and hosted on G2.com.

What problems is Microsoft Teams Integration for SAP Customer Experience solving and how is that benefiting you?

We don't have to send files separately by mail or other channels and then update the status on the Sales Cloud and that can now be done collaboratively in one place which has helped the teams a lot in making their work effective and they are more productive than before! In this way, this integration has helped us! Review collected by and hosted on G2.com.