G2

Solomon A.

Digital Marketing Manager

Small-Business (50 or fewer emp.)

10/31/2026

"Microsoft Outlook Keeps Email, Calendar, and Contacts Seamlessly in One Place"

4.5/5

What do you like best about Microsoft Outlook?

I use Microsoft Outlook at Yebehir Marketing as my main tool for client email, scheduling, and task follow-up, and have for over a year. Many of our international clients also use Outlook, which makes coordination easier.

What I value most is having email, calendar, and contacts in one place. I can turn an email into a meeting in a couple of clicks, and the scheduling assistant shows colleagues’ availability so I don’t have to go back and forth to find a time. Focused Inbox, rules, and folders keep client emails separate from newsletters and notifications, which saves me time every morning.

Performance is reliable. Search finds old client threads and attachments quickly, and everything syncs smoothly between my laptop and phone, so I can reply on the go.

Integrations add a lot of value. The Webex add-in lets me schedule client calls straight from Outlook, and OneDrive attachments let me share large campaign files as links instead of heavy attachments.

Onboarding was easy because the interface is familiar, and setting up multiple accounts took only minutes. When I had a sync issue with a shared mailbox, Microsoft’s help articles and support resolved it quickly, and the built-in tips helped me discover features like scheduled sending.

The Copilot features help me draft replies and summarize long email threads, which is useful when catching up on client conversations. Since Outlook comes with our Microsoft 365 subscription, the value is strong for everything it covers. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

The biggest frustration is inconsistency between versions. The new Outlook, the classic desktop app, the web version, and the mobile app all look and behave slightly differently, so features I rely on in one aren’t always available or in the same place in another. Switching between them during the day can be confusing.

The desktop app can also feel heavy. It sometimes slows down with large mailboxes or many attachments, and syncing a shared mailbox occasionally lags behind.

Some settings are buried deep in menus, so setting up rules or adjusting notifications takes more clicks than it should. The spam filter occasionally sends legitimate client emails to junk, so I check that folder regularly to avoid missing important messages.

Copilot is helpful for drafting and summaries, but replies can sound generic and need editing to match my tone. Access to it also depends on the subscription plan, which adds cost.

Overall, these are minor issues compared to how central Outlook is to my daily work. A more consistent experience across versions would make the biggest difference. Review collected by and hosted on G2.com.

What problems is Microsoft Outlook solving and how is that benefiting you?

Managing communication with multiple clients means handling a high volume of emails, meetings, and deadlines every day. Before using Outlook consistently, these were spread across different email accounts, separate calendar apps, and notes, which made it easy to miss follow-ups or double-book meetings.

Outlook brings email, calendar, contacts, and tasks into one place. I manage several accounts from a single inbox, schedule meetings directly from emails, and use rules and folders to keep each client’s communication organized. Reminders and flagged emails make sure follow-ups don’t slip through.

The biggest benefit is staying organized and responsive. I reply to clients faster, keep meetings on track, and find past conversations or files in seconds when I need context. Integrations with Webex and OneDrive also keep client calls and shared files connected to my email workflow.

Overall, Outlook has made my daily client communication more efficient and professional, and reduced the time I spend managing my inbox. Review collected by and hosted on G2.com.