G2

Sadhana D.

Human Resource

Business Supplies and Equipment

Mid-Market (51-1000 emp.)

3/13/2024

"Role of Microsoft Dynamics Customer Voice In HR"

4.5/5

What do you like best about Microsoft Dynamics 365 Customer Voice?

With an emphasis on producing reports and surveys without requiring a lot of technical knowledge, it appears to be simple to use. Its close integration with other Dynamics 365 apps points to a simplified setup procedure in terms of implementation. By connecting feedback data to employee profiles, this integration may also be beneficial for obtaining a comprehensive picture of the employee experience. Customer Voice might be the best tool for targeted feedback campaigns or periodic pulse surveys in terms of usage frequency. Finally, since Microsoft is supporting it, customer support ought to be dependable. All things considered, Dynamics Customer Voice appears to be an easy-to-use tool for getting insightful employee input and making data-driven decisions. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Dynamics 365 Customer Voice?

It might not have the comprehensive features of more specialized survey tools, despite being user-friendly. Furthermore, limiting the quantity of surveys and questions permitted may pose a challenge for extensive feedback campaigns. Since not all Dynamics 365 users have access to full creation capabilities, it's also important to look into licensing fees. Review collected by and hosted on G2.com.

What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?

Microsoft Dynamics Customer Voice addresses major issues for me, like making the process of using surveys to get employee input more efficient. This can take the place of cumbersome email threads or papers, increasing participation rates and simplifying data analysis. Customer Voice can assist in pinpointing areas where the employee experience needs to be improved. I can identify patterns and pain points in the form of onboarding, workplace culture, and professional development opportunities by delving deeply into feedback data. This enables me to concentrate efforts on projects that will significantly affect employee retention and satisfaction. Review collected by and hosted on G2.com.