G2

VS

Vivek S.

Solution Architect

Mid-Market (51-1000 emp.)

12/14/2025

"Seamless Dynamics 365 Integration and Effortless Feedback Automation"

4/5

What do you like best about Microsoft Dynamics 365 Customer Voice?

Native integration with Dynamics 365 & Dataverse

Extensibility with Power Platform

Closed-loop feedback automation - it can be triggered from events of Dynamics 365 Easily Review collected by and hosted on G2.com.

What do you dislike about Microsoft Dynamics 365 Customer Voice?

Limited Survey Customization Compared to Dedicated Tools

Design & User Experience Is Basic

Offline or Embedded Experience Limits Review collected by and hosted on G2.com.

What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?

Closed-loop feedback automation - it can be triggered from events of Dynamics 365 Easily - we are able to send notification on closure of case and it gets directly attached to case, from responce we are able to run AI model and judge feedback which helps rate the employee as well Review collected by and hosted on G2.com.