Jessica B.
JB
Insurance Account CSR
Insurance
Small-Business (50 or fewer emp.)
"The Future Isn't So Bad"
5/5
What do you like best about Microsoft 365?

I like that all the products come in one package. And you can download them on up to 5 devices. That is a money saver. When we transitioned to 365 it was done over a weekend and thankfully didn't take as long as I had expected. We have 33 employees and 18 laptops that had to be moved over. I use it on a daily basis and have had to authenticate myself several times. I like that. Lets me know they are keeping my account safe. We have been o 365 for 8 months now and I have no idea what took me so long to make the switch. We have an IT vendor that does the behind the scenes work but I am the in-house IT. Surprisingly enough, it didn't take the others long to figure out the differences and make it work for them. I have not needed Microsoft customer support yet. That is also a great attribute. Review collected by and hosted on G2.com.

What do you dislike about Microsoft 365?

The constant question of using the new outlook or the focused inbox. I am also not impressed with the quarantine feature. There are several that get quarantined that should not have been. I know it's just a setting but I don't like messing with settings. Just to keep it clean across the board. Updated 09/09/26... when they have issues it is big issues. Like recently on the Office Suite. Our business requires MFA and if we can't access emails, we can't conduct business. Review collected by and hosted on G2.com.

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