# mHelpDesk Reviews **Vendor:** mHelpDesk **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 146 ## About mHelpDesk Win more jobs with mhelpDesk. Get organized and grow your business with mHelpDesk. 10,000+ businesses have already made the switch. ## mHelpDesk Pros & Cons **What users like:** - Users love the **ease of use** of mHelpDesk, finding it intuitive and user-friendly for their needs. (1 reviews) - Users find mHelpDesk **very easy to use** , enhancing their overall experience and satisfaction with the product. (1 reviews) **What users dislike:** - Users report **feature limitations** and integration issues with mHelpDesk, leading to dissatisfaction with its overall functionality. (1 reviews) - Users experience **integration issues** with mHelpDesk, hindering collaboration with other tools and affecting support quality. (1 reviews) - Users express frustration with the **missing features** in mHelpDesk, impacting their efficiency and satisfaction. (1 reviews) - Users express frustration with **poor customer support** , which hinders their experience and resolution of issues. (1 reviews) - Users are frustrated with the **poor support** from mHelpDesk, impacting their overall experience and satisfaction. (1 reviews) - Software Bugs (1 reviews) - Technical Issues (1 reviews) ## mHelpDesk Reviews ### 1. Very Easy to Use—Love It **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2026 **What do you like best about mHelpDesk?** It is very easy to use, and I like it very much. **What do you dislike about mHelpDesk?** Sometimes the app freezes while I’m using it. **What problems is mHelpDesk solving and how is that benefiting you?** It helps resolve customer complaints and address customer service issues. ### 2. Needs to be highly improved **Rating:** 1.5/5.0 stars **Reviewed by:** Erick S. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about mHelpDesk?** It has been a year since used or switched from it. It has potential, but can't compete with other CRMs **What do you dislike about mHelpDesk?** Lack of features or integration with other tools. Poor support **What problems is mHelpDesk solving and how is that benefiting you?** Customer service management ### 3. All encompassing system for scheduling, field reporting, and invoicing **Rating:** 4.5/5.0 stars **Reviewed by:** Dave F. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about mHelpDesk?** This program is not complicated for individuals who are not great with technology and It has an infinite number of customers you can add to the system. **What do you dislike about mHelpDesk?** It is a little expensive, you cannot delete old users/staff from the system in the even they leave the business. **Recommendations to others considering mHelpDesk:** This product is good if you have a large staff. The app functions well. Our favorite part of the system is the flow between adding a new customer, scheduling work, reporting work completed, generating an invoice, and then flowing straight into QuickBooks for accounting. **What problems is mHelpDesk solving and how is that benefiting you?** Scheduling, Field reporting, and invoicing. These three functions flow together now and present a very nice invoice at the end of the day. ### 4. Very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Laura Malin R. | Start up Study Associate, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about mHelpDesk?** They talk you thou the process very carefully and closely I'm very slow so you can understand. **What do you dislike about mHelpDesk?** Nothing I like to step and how you can get someone quickly. **What problems is mHelpDesk solving and how is that benefiting you?** With software and issue I don't know how to use a software ### 5. My Honest Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Y B I. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about mHelpDesk?** Creating Leads, Jobs, Schedules, Estimates & Invoices. **What do you dislike about mHelpDesk?** Settings in few of the modules which are not working. **Recommendations to others considering mHelpDesk:** Very Good Application for any Organization. **What problems is mHelpDesk solving and how is that benefiting you?** End to End Customer Service. ### 6. help desk review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2020 **What do you like best about mHelpDesk?** Ease of use, tailored categories and custom reporting **What do you dislike about mHelpDesk?** Not much to dislike, program is efficient and effective **Recommendations to others considering mHelpDesk:** I have multiple division using this software Maintenace, IT, Transportation and Programs and all have found it to be efficient and effective. **What problems is mHelpDesk solving and how is that benefiting you?** Instant notifications, staff can update easily and great reporting ### 7. Simple, easy to use, not necessarily great for rapid growth in companies **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2020 **What do you like best about mHelpDesk?** Super simple and easy to use, good reporting and easy scheduling **What do you dislike about mHelpDesk?** As our company grows the software has gotten sigificantly slower and has more frequent glitches **Recommendations to others considering mHelpDesk:** mHelpDesk was always great and easy to use for us when we had only a few staff members using it, but now the apps and website are slow and glitchy now that we have about 45 users. **What problems is mHelpDesk solving and how is that benefiting you?** We utilize mHelpDesk for all of our scheduling of technicians and creating notes for work orders. It is easy to use and simple for adding tickets and finding history. ### 8. One of the best software ! **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle N. | Business Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about mHelpDesk?** I have been glad to we used MHelpdesk. We run a Business Supplies & Equipment and have discovered it immensely accommodating to place the majority of our data in a single spot. We are still during the time spent moving everything over, except that has been at our very own pace. My proposal to anybody considering this to take dive, take the multi day preliminary, yet to really attempt it. I know their are greater organizations out there in this space, however they won't treat you like these folks.. **What do you dislike about mHelpDesk?** The new check in highlight still has a great deal of bugs. We quit utilizing it since we had such a significant number of issues with it and wound up overpaying a few representatives. We have had issues with the application going disconnected and representatives not understanding it and afterward taking a gander at an inappropriate timetable. **What problems is mHelpDesk solving and how is that benefiting you?** Generally speaking ,we like Mhelpdesk, yet it's anything but a one stop shop now. We use to use only google sheets to make up for the checking in issues which is really awful. ### 9. Mixed sentiments **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about mHelpDesk?** Integration with homeadvisor and easy invoicing on-site for simple invoices. Integrated 3rd party credit card processing. **What do you dislike about mHelpDesk?** They provide integration with 3rd party credit card services (that they resell) but do a poor job reconciling the payments against open invoices. If I have to manually go in and reconcile payments against invoices it's a problem. Since the credit card payments don't post for a few days it can be difficult to reconcile, especially when multiple credit card payments hit the same day and the payment email only provides the total amount for the day without the invoice reference. More troublesome than that, I raised the issue with mhelpdesk support and they were dismissive. They claimed it's a 3rd party tool and there was nothing they could do about it even though it was a 3rd party tool THEY are charging me for. Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan. It is expensive if you are only using it for invoicing. managing items for resale, is a bit of a kluge. It's hard to work with and you still need to get it into quickbooks. Since I need quickbooks anyway and it can provide the same ease of invoicing. I'm asking myself why I need this tool. I think if I had several employees that I had to schedule and made use of the scheduling feature, it might be more valuable and more cost effective. **Recommendations to others considering mHelpDesk:** For a one man shop, its easy to set up and get started but once your business is up and running it isn't as full featured as your accountant wants. It is not a replacement for Quickbooks. I have not needed to use the scheduling features but if I were managing a crew, i believe i would find it to be of more value. **What problems is mHelpDesk solving and how is that benefiting you?** Fast, Easy invoicing and payment on-site. I would say 70% of the time for transactional customers I get through homeadvisor, I can generate an invoice on-site in a few clicks and leave customers with a check in hand or a credit card transaction processed on-site. ### 10. Easy App But Key Issues **Rating:** 2.5/5.0 stars **Reviewed by:** Ryan T. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2019 **What do you like best about mHelpDesk?** The app is very simple and easy to use. Most people would be able to get a good grasp of the app in a couple of minutes. The pricing is also competitive, and there were not many technical issues. The app had many features of other field service apps such as the scheduling, job description, etc **What do you dislike about mHelpDesk?** The desktop version was really cumbersome and didn't work as well as on mobile; which is strange as we often found this was the opposite. The invoicing features were also quite lacking in what we required. **Recommendations to others considering mHelpDesk:** Very similar to other field apps, only con was the invoicing features. **What problems is mHelpDesk solving and how is that benefiting you?** mHelpDesk would have helped with a lot of the scheduling and keeping of paperwork. ## mHelpDesk Discussions - [What is mHelpDesk used for?](https://www.g2.com/discussions/what-is-mhelpdesk-used-for) - [View mHelpDesk pricing details and edition comparison](https://www.g2.com/products/mhelpdesk/reviews/mhelpdesk-review-573677?section=pricing&secure%5Bexpires_at%5D=2026-06-01+02%3A57%3A02+-0500&secure%5Bsession_id%5D=14fe0a88-b1ed-4482-a30f-cb9e8296b621&secure%5Btoken%5D=71101612904d43fd9fa2f4f3a40f5465f705628e1aae47ae93ec5af63cec2461&format=llm_user) ## mHelpDesk Features **Bill Generation** - Templates - Digital Billing - Recurring Billing **Customer Management** - Self-Service Portals - Customer Profiles - Communication Tools **Generative AI** - AI Text Summarization - AI Image-to-Text **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Before the Job** - Calendar - Dispatch - Roles - Booking **Bill Processing** - Consolidation - Batch Invoicing - Management **Service Management** - Field Scheduling - Ticketing - Customization and Macros - File Attachment - Estimates and Invoicing - GSX Integration **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Integration** - Accounting - Payments - ERP **Business Management** - Multi-site Management - Point of Sale - Stock and Inventory - KPI Tracking and Reporting - Contract Management **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Billing** - Autonomous Task Execution **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top mHelpDesk Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (362 reviews) - [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) - 4.0/5.0 (267 reviews)