mHelpDesk Reviews & Product Details

It has been a year since used or switched from it.

It has potential, but can't compete with other CRMs Review collected by and hosted on G2.com.

Lack of features or integration with other tools.

Poor support Review collected by and hosted on G2.com.

This program is not complicated for individuals who are not great with technology and It has an infinite number of customers you can add to the system. Review collected by and hosted on G2.com.

It is a little expensive, you cannot delete old users/staff from the system in the even they leave the business. Review collected by and hosted on G2.com.

They talk you thou the process very carefully and closely I'm very slow so you can understand. Review collected by and hosted on G2.com.

Nothing I like to step and how you can get someone quickly. Review collected by and hosted on G2.com.

Creating Leads, Jobs, Schedules, Estimates & Invoices. Review collected by and hosted on G2.com.

Settings in few of the modules which are not working. Review collected by and hosted on G2.com.

Ease of use, tailored categories and custom reporting Review collected by and hosted on G2.com.

Not much to dislike, program is efficient and effective Review collected by and hosted on G2.com.

Super simple and easy to use, good reporting and easy scheduling Review collected by and hosted on G2.com.

As our company grows the software has gotten sigificantly slower and has more frequent glitches Review collected by and hosted on G2.com.

I have been glad to we used MHelpdesk. We run a Business Supplies & Equipment and have discovered it immensely accommodating to place the majority of our data in a single spot. We are still during the time spent moving everything over, except that has been at our very own pace. My proposal to anybody considering this to take dive, take the multi day preliminary, yet to really attempt it. I know their are greater organizations out there in this space, however they won't treat you like these folks.. Review collected by and hosted on G2.com.

The new check in highlight still has a great deal of bugs. We quit utilizing it since we had such a significant number of issues with it and wound up overpaying a few representatives. We have had issues with the application going disconnected and representatives not understanding it and afterward taking a gander at an inappropriate timetable. Review collected by and hosted on G2.com.

Integration with homeadvisor and easy invoicing on-site for simple invoices.

Integrated 3rd party credit card processing. Review collected by and hosted on G2.com.

They provide integration with 3rd party credit card services (that they resell) but do a poor job reconciling the payments against open invoices. If I have to manually go in and reconcile payments against invoices it's a problem. Since the credit card payments don't post for a few days it can be difficult to reconcile, especially when multiple credit card payments hit the same day and the payment email only provides the total amount for the day without the invoice reference.

More troublesome than that, I raised the issue with mhelpdesk support and they were dismissive. They claimed it's a 3rd party tool and there was nothing they could do about it even though it was a 3rd party tool THEY are charging me for.

Recurring invoicing is not easy - especially challenging for retainer customers.

There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.

It is expensive if you are only using it for invoicing.

managing items for resale, is a bit of a kluge. It's hard to work with and you still need to get it into quickbooks.

Since I need quickbooks anyway and it can provide the same ease of invoicing. I'm asking myself why I need this tool. I think if I had several employees that I had to schedule and made use of the scheduling feature, it might be more valuable and more cost effective. Review collected by and hosted on G2.com.

The app is very simple and easy to use. Most people would be able to get a good grasp of the app in a couple of minutes. The pricing is also competitive, and there were not many technical issues. The app had many features of other field service apps such as the scheduling, job description, etc Review collected by and hosted on G2.com.

The desktop version was really cumbersome and didn't work as well as on mobile; which is strange as we often found this was the opposite. The invoicing features were also quite lacking in what we required. Review collected by and hosted on G2.com.

I love how helpdesk helps automate so many processes. Review collected by and hosted on G2.com.

Some things are a bit complicated to set up. Review collected by and hosted on G2.com.