G2

Anand V.

CEO and Managing Director

Small-Business (50 or fewer emp.)

8/7/2024

"Great for SMS and WhatsApp Marketing"

4.5/5

What do you like best about Mercuri?

Mercuri was easy to integrate with Jothishi. Since we are an online consultation platform, their Shared Inbox was key in helping us grow our business by adding SMS and WhatsApp for consultations. In addition, we could also run marketing campaigns helping us retarget customers and increase revenues. Review collected by and hosted on G2.com.

What do you dislike about Mercuri?

Nothing specific as such. But, if Mercuri could have more robust workflows it would be great. Review collected by and hosted on G2.com.

What problems is Mercuri solving and how is that benefiting you?

1. Addition of new stream of revenue: Using the Mercuri Shared Inbox we now offer online consultations to our customers via SMS and WhatsApp. This has helped us increase revenues because customers don't have to install an app or login to the website. All our services are offered via SMS and WhatsApp.

2. Streamlined Campaign Management: We could retarget customers with SMS and WhatsApp campaigns.

3. Automation and Personalization: We were able to set up workflows with the help of which we could automate SMS and WhatsApp messaging and also personalized communication, enhancing the customer experience. Review collected by and hosted on G2.com.