--- title: Mend Reviews meta_title: 'Mend Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 128 reviews by the users' company size, role or industry to find out how Mend works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 128 scale: '5' date_modified: '2026-07-07' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Mend Reviews **Vendor:** Mendfamily **Category:** [Telemedicine Software](https://www.g2.com/categories/telemedicine) **Average Rating:** 4.7/5.0 **Total Reviews:** 128 ## About Mend Patients rarely use portals, and EHRs were not designed to support the full patient journey. Mend solves both challenges by giving outpatient mental and behavioral healthcare organizations a fully integrated patient engagement platform that makes it easier for people to enter care, stay connected, and follow through with treatment. Mend is used by CCBHCs, Community Mental Health organizations, Substance Use and Alcohol Use treatment programs, group practices, and many other outpatient behavioral health providers with 25 or more caregivers. Our platform connects every major touchpoint in the outpatient experience so patients and staff can move seamlessly from scheduling to intake to ongoing communication without switching systems or navigating unnecessary steps. Organizations rely on Mend for self scheduling, digital intake, automated forms, two way patient messaging, reminders, Smart Waitlist matching, online payments, and video visits. Patients can complete everything from any device through a single integrated workflow, which significantly increases participation and reduces confusion and missed appointments. Mend works alongside leading EHR systems, which allows teams to enhance their operations without replacing their system of record. Staff reduce manual work, lower phone volume, and gain clearer insight into daily performance. Mend also provides AI attendance prediction, measurement based care automation, and real time operational dashboards that support higher provider utilization and stronger organizational outcomes. Patients gain a streamlined and accessible experience that supports timely treatment. Organizations gain higher show rates, increased revenue capture, and more time for mission centered work. Mend exists to make access to mental and behavioral healthcare more convenient for all and to help outpatient organizations deliver effective and compassionate care at scale. ## Mend Pros & Cons **What users like:** - Users appreciate the **convenience and relatability** of Mend's communication, making discussions about mental health feel comfortable. (2 reviews) - Users value the **convenience of telehealth appointments** , feeling comfortable discussing personal issues from home via video chat. (2 reviews) - Users value the **convenience of home appointments** provided by Mend, enhancing flexibility and ease of scheduling. (1 reviews) - Users value the **communication efficiency** of Mend, feeling comfortable discussing personal issues in a relatable manner. (1 reviews) - Users find Mend's **ease of use** convenient, feeling comfortable and listened to during video consultations. (1 reviews) - Patient Communication (1 reviews) - Product Satisfaction (1 reviews) ## Mend Reviews ### 1. Convenient, High-Quality Telehealth That Expands Access to Care **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Mend?** Mend allows me to meet with the provider of my choice, at the date and time convenient to me. I have mobility issues, so being able to use Mend to meet with my doctors from home gives me access to care I may not otherwise be able to receive. The quality of the connection makes the visit almost as good as being there in person. **What do you dislike about Mend?** I have not had any issues during the several years that I have been using the platform. **What problems is Mend solving and how is that benefiting you?** For me, I can meet with any provider from my home. For a provider, their client base would not be limited by the geographical area of their office, or the need to rent an office. ### 2. Elevates Virtual Healthcare Appointments a great secure platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Mend?** I really like that I can securely attend private appointments from my home with Mend, eliminating the distance barrier and transportation problems. The web page structure is user-friendly yet technologically advanced enough to be ample. The initial setup was 'easy peasy,' and I find it to be a significant improvement over the previous platform we used, including Zoom. I am also really happy with the transition and would definitely recommend it to others. **What do you dislike about Mend?** The photo or file section of the chat box for sending txt or links files, or photos could be simplified. **What problems is Mend solving and how is that benefiting you?** Mend solves the distance barrier and transportation problems by allowing me to securely attend private appointments from home. ### 3. Thank you. Much appreciation and love. **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph M. | Work from home., Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Mend?** The system is very friendly. I have a great doctor, and I am glad I can use Mend to help me connect with her. **What do you dislike about Mend?** I’m not sure. I am not an expert with Mend. **What problems is Mend solving and how is that benefiting you?** It is helping me connect with my doctor and stay on track with mental health. ### 4. My therapist is really good. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Mend?** Chad Gunneville is a patient, focussed listener who reminds me of ideas and feelings that he has previously brought up. Be mindful. Be patient. Breath. Understand that anger usually comes from sadness. But most of all it is his empathy. He is genuinely curious about my situation. My state of mind. I can't imagine doing what he does every day! Break Break. I just had a moment with Chad. This guy was counseling young poor kids in Oakland! His training landed him there. Some of those kids were soooo in need of therapy. I just happened to ask Chad in passing about that. Woah. I have always considered him to be an amazing dude, but learning this elevates his status to 'heroic'. **What do you dislike about Mend?** Can't think of anything right now. For me, Mend is all about finding and retaining therapists with Chad's background. I have known all along how patient and kind he is, but now I know some of his training, and just a little awestruck. So whatever you did to find Chad, that is the secret sauce. **What problems is Mend solving and how is that benefiting you?** personal therapist. Reducing stress to manageable levels. Chad recommended mindfulness meditation, and that is interacting very powerfully with his guidance. ### 5. Convenient Doctor Appointments from Home or Phone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Mend?** It lets me see my doctor appointment at home and on the phone so it's a lot better than having to drive to an office. **What do you dislike about Mend?** I can't think of anything right now, sorry about that. **What problems is Mend solving and how is that benefiting you?** I didn't run into any problems with Mend through the whole process of seeing my doctor ### 6. Easy, Friendly Provider—But Video Visits Could Be More Beneficial In Person **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Mend?** It was very easy to talk to a provider and she was very nice. **What do you dislike about Mend?** It was a video conference and I think talking to a provider in-person would be more beneficial. **What problems is Mend solving and how is that benefiting you?** They are probably going to get me to make a doctor's appointment for a checkup for the first time in over fifteen years and I'm sure this will prove beneficial to my health in ways I cannot even begin to imagine. ### 7. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Liza A. | Sr Financial Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Mend?** I really like my therapist & the platform is always on point. I have not a problem. **What do you dislike about Mend?** I have not had a problem that I can think of **What problems is Mend solving and how is that benefiting you?** The platform is clear, I can hear my therapist well, etc. ### 8. Easy, Straightforward Experience—Everything Worked Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Mend?** It was easy and straightforward. My visit was great! **What do you dislike about Mend?** Nothing. Everything seemed to be working fine for the both of us. **What problems is Mend solving and how is that benefiting you?** By connecting people with the access to technology, a chance to continue with their wellness journey. ### 9. Exceptionally User-Friendly and Pleasant Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Gloria H. | Environmental Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Mend?** What is most helpful in using MEND is that it is user friendly **What do you dislike about Mend?** I did not dislike anything. I am very pleased with the ease of use and the great interviewer. **What problems is Mend solving and how is that benefiting you?** Advice on medical issues like diabetes. ### 10. Nice, Personable Physician and a Quick, Easy Appointment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Mend?** Physician was very nice and personable.was very easy to talk to and quick to get through the appointment. **What do you dislike about Mend?** I do not dislike anything. It was very easy. **What problems is Mend solving and how is that benefiting you?** Helping me find facilities and doctors ## Mend Discussions - [Is mend HIPAA compliant?](https://www.g2.com/discussions/is-mend-hipaa-compliant) - 1 comment - [View Mend pricing details and edition comparison](https://www.g2.com/products/mend/reviews/mend-review-7581492?section=pricing&secure%5Bexpires_at%5D=2026-07-09+21%3A30%3A51+-0500&secure%5Bsession_id%5D=f60beb12-14e9-4b57-b551-33a4fa9af4dd&secure%5Btoken%5D=97d6e858a39a5184dbd0d4921f854f3c1c3bd88ca38cf5da95b0ed24583e4e47&format=llm_user) ## Mend Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Administration ** - Patient Data Transfer - HIPAA Compliance - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Administration** - Practice Branding - Practice Specific **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization ## Top Mend Alternatives - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - 4.7/5.0 (340 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (544 reviews)