G2

Yosua B.

Chief People Officer & SEO Writer

Small-Business (50 or fewer emp.)

3/5/2026

"Mekari Qontak Makes Customer Communication Faster and More Organized"

5/5

What do you like best about Mekari Qontak?

After using Mekari Qontak for about 6 months, it has significantly helped our team communicate with customers more efficiently. The broadcast feature allows us to reach many customers quickly, and the chatbot feature is very useful in assisting and automating customer conversations. It makes our customer communication much more organized and responsive. Review collected by and hosted on G2.com.

What do you dislike about Mekari Qontak?

One downside is that exporting or retrieving chat/data cannot be done directly by users. We currently need to contact the Qontak team to request the data, which can take quite some time. It would be great if there were a self-service export feature to make the process faster and more efficient. Review collected by and hosted on G2.com.

What problems is Mekari Qontak solving and how is that benefiting you?

Mekari Qontak helps us solve the problem of communicating with many customers at the same time. With the broadcast feature, we can send information or promotions to many customers quickly. The chatbot feature also helps handle incoming chats, making our response faster and reducing the workload of our team. Review collected by and hosted on G2.com.