NP Noah P. Customer Advocate Mid-Market (51-1000 emp.) 3/24/2021 More Options - "Great Tool!" 5/5 What do you like best about Medallia Agent Connect? Stella Connect provides a clean, easy-to-understand dashboard that allows for concise coaching for exceptional traits and areas to improve. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? The scoring system -- 'One drop of poison can spoil the whole well' One poor review dislodges an otherwise stellar advocate. Using the median method to give a score allows for the few and far between low scores to stick out like a sore thumb. It would be neat to see a method closer to a mode calculation -- an advocate with zillions of 5 star reviews and a trickle of 1-star reviews will be represented as 5 stars or 'Stellar'. If the 1-star reviews become a trend, only then do they bubble up to the surface to uncover a potential issue with the advocate and not merely an angry customer passing by. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Stella Connect allows for the perfection of effective writing. One can A/B test responses to see which yields the highest positive response. I have reaped the benefits of using this to constantly hone in on the language that elicits the most positive response. Review collected by and hosted on G2.com. Show More ![Medallia Agent Connect](https://play.vidyard.com/xn2hh9Fpv1BHydF6aaUkep.jpg "Medallia Agent Connect") Rating Updated (4/1/2021) Current UserValidated ReviewerIncentivizedSource: Seller invite See what 265 reviewers think of Medallia Agent Connect 4.6 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/medallia-agent-connect/reviews)