--- title: MaxAssist Reviews meta_title: 'MaxAssist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 226 reviews by the users' company size, role or industry to find out how MaxAssist works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 226 scale: '5' date_modified: '2026-07-13' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # MaxAssist Reviews **Vendor:** MaxAssist **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.7/5.0 **Total Reviews:** 226 ## About MaxAssist MaxAssist® is an AI-powered platform designed for dental practices to enhance patient engagement and streamline daily operations. Built by dental professionals, it integrates multiple features to support admin teams, office managers, and dentists in managing scheduling, communication, and administrative workflows. Unlike traditional software, MaxAssist® goes beyond sending reminders by also targeting patients who do not respond to automation. MaxAI, our actionable intelligence feature, uses over a decade of patient scheduling data to generate personalized daily plans. Each morning, dental teams receive guidance on which patients to contact and the most effective approach, helping practices stay ahead of gaps in their hygiene schedule while also identifying unscheduled treatment opportunities. MaxAI can forecast up to 30 days in advance, allowing practices to proactively address potential slowdowns and maximize patient visits. Max integrates with Mango Voice for seamless patient communication. Features like Call Pop and Patient Pop provide immediate visibility into who is calling, including appointment history and relevant patient details. Staff can engage patients in real time, book appointments directly from calls, and reduce manual note-taking, creating a more efficient admin team. MaxAssist® features a user-friendly interface and optimized workflows that reduce errors and simplify repetitive tasks. Staff can manage appointments, track performance, and optimize the entire patient journey with less effort. By combining AI-driven insights, integrated communication tools, and workflow optimization, MaxAssist® ensures dental teams can keep hygiene schedules full, capture previously missed treatment opportunities, and deliver a more productive, patient-focused practice environment. ## MaxAssist Pros & Cons **What users like:** - Users find MaxAssist's **ease of use** exceptional, simplifying patient messaging and integration with existing systems seamlessly. (32 reviews) - Users find the **texting feature effective** for reaching patients when traditional methods fail, enhancing communication and appointment booking. (23 reviews) - Users appreciate the **time-saving features** of MaxAssist, streamlining administrative tasks and enhancing patient workflow efficiency. (15 reviews) - Users highlight the **effective communication** with patients via text, finding it convenient and user-friendly. (14 reviews) - Users commend the **prompt customer support** of MaxAssist, enhancing their overall efficiency and satisfaction with the product. (14 reviews) - Users praise the **setup ease** of MaxAssist, highlighting its straightforward installation and excellent customer support. (14 reviews) - Users commend the **easy setup** of MaxAssist, enhancing communication and efficiency in managing patient appointments. (13 reviews) - Appointment Scheduling (11 reviews) - Patient Care (11 reviews) - Users find the **reminder system invaluable** , enhancing efficiency and significantly reducing missed appointments. (11 reviews) **What users dislike:** - Users face **messaging issues** with MaxAssist, struggling with restrictions on contacting inactive patients and families. (9 reviews) - Users are frustrated with MaxAssist's **limited features** , including scheduling limitations and character count restrictions. (6 reviews) - Users find the **system usability confusing** , struggling with note clarity and the initial setup leading to complaints. (6 reviews) - Users express frustration with the **limited customization** options in MaxAssist, impacting their efficiency and workflow. (5 reviews) - Users find the **high cost** of MaxAssist surprising compared to existing built-in programs like Tracker. (3 reviews) - Users find **integration issues** frustrating, as AI features are costly and disrupt the workflow across platforms. (3 reviews) - Note Functionality (3 reviews) - Not User-Friendly (3 reviews) - Users face **software limitations** with confusing notes, unclear timelines, and integration issues affecting their experience. (3 reviews) - User Discomfort (3 reviews) ## MaxAssist Reviews ### 1. Game-Changer with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa P. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** MaxAssist has truly been a game changer for our team. It's designed by people who understand real-world needs, and it offers an invaluable dashboard for tracking KPIs, giving our team a sense of control, progress, and accomplishment. The support team is outstanding. The platform helps us communicate with our patients more effectively and efficiently, saving us a huge amount of time. As a data enthusiast, I love the information available, which helps us make solid, data-driven decisions. The setup was great, easily integrated with our PMS, and the support team was fantastic during training. I highly recommend MaxAssist. **What do you dislike about MaxAssist?** My main concern is that patients who are more than 24 months overdue are removed from the platform, which means we have to contact support to generate lists unless we want to go back to using our PMS. **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist is a game changer for us. It enhances patient communication, saves time, and organizes data to show where we're succeeding and where to focus. It offers an invaluable dashboard for tracking KPIs, helping us make data-driven decisions. ### 2. Efficient Yet Confusing for Notes **Rating:** 3.5/5.0 stars **Reviewed by:** Dr. Mark Nusinoff and D. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like using MaxAssist for handling recalls, SMS, and confirmations. The texting feature is particularly valuable because it allows us to get immediate responses from patients who do not respond via phone calls or emails. It saves us a lot of time and is a more updated method of contact, which most patients find very useful. Additionally, the surveys in MaxAssist are more user-friendly, which was a factor in transitioning from Clear Connect. **What do you dislike about MaxAssist?** The notes where messages are left are confusing during follow-ups. It's like we have to write a novel to understand the previous notes. Also, the clarity on dates for last calls and when follow-ups should be made versus the current messages could be improved. Plus, the initial setup wasn't great; we received many complaints from patients at first. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist to manage recall backlogs and organize tasks. It lets us text patients for faster responses, solving the issue of unresponsive phone calls and emails. ### 3. Time-Saving, User-Friendly, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** This software saves us a lot of time since we no longer have to call patients to confirm appointments. Our patients really appreciate the texting feature for reminders, as well as the chat option, which allows us to communicate even when they can't talk on the phone. I also find it very helpful that if our booking software goes down—whether from a power outage or other issues—we can still access the schedule on a cellphone to notify patients. The platform is very user-friendly. Customer support is excellent; any issues that come up are always resolved quickly. I also enjoy the new AI features that help with daily task lists. The profile bar adds a fun element by letting you try to unlock all the badges, making it a bit of a challenge to complete everything. Overall, it makes daily work tasks much easier. **What do you dislike about MaxAssist?** No complaints on any of the features. Love this program! **What problems is MaxAssist solving and how is that benefiting you?** I have not noticed any problems currently with MaxAssist! ### 4. Efficient Patient Communication and Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley M. **Reviewed Date:** December 18, 2025 **What do you like best about MaxAssist?** I really like the appointment reminders and how the medical forms get sent directly to the patient, filled out, and then imported into the document center. This makes the administration's job more efficient and prevents staff from having to wait for the patient to fill out forms during their appointment. Everything is completed beforehand, allowing us to see the patient right away. Additionally, the initial setup of MaxAssist was very easy, and the customer service is top-notch and very prompt. We switched from using Adit to MaxAssist because it offered way more features. **What do you dislike about MaxAssist?** I don't dislike anything, they are always fixing and improving to always make it easy. **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist helps with patient communication via text, sends appointment reminders, and manages unscheduled patients. It automates patient confirmations, easing daily admin tasks, and streamlines the process by importing filled medical forms, allowing us to see patients immediately. **Official Response from Maria Grateron:** > We're thrilled to hear that you are enjoying the appointment reminders and seamless integration of medical forms with MaxAssist. Our goal is to make the administrative tasks more efficient and provide top-notch customer service. Thank you for your feedback, Ashley! ### 5. Excellent Patient Communication with Convenient Texting **Rating:** 4.5/5.0 stars **Reviewed by:** Amber E. | Dental Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** The communication with patients, particularly through text, stands out. Also how simple the tool bar is to navigate **What do you dislike about MaxAssist?** The texting limit feels too restrictive. If it worked more like regular texting, where a message could be split into two if necessary, it would be much better. **What problems is MaxAssist solving and how is that benefiting you?** Patient reminders save us time, as we no longer have to spend as much effort on that task. Sending out patient forms before visits is also helpful. Communicating with patients via text provides them with an additional way to reach us if they are unable to return a call immediately, and it allows us to receive responses much more quickly. ### 6. Efficient Booking with AI-Powered MaxAssist **Rating:** 4.5/5.0 stars **Reviewed by:** Cristel E. **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** I like how MaxAssist shows which patient is a priority and highlights any missing information we need to ask the patient when they arrive. It helps me manage my time properly with AI assistance and decide who to contact first, which is useful for patients who might have missed, cancelled, or haven't booked for hygiene yet. I find it really helpful to ensure we gather needed details like email or another phone number, as we tend to forget sometimes. Also, the setup is fast and very user-friendly. **What do you dislike about MaxAssist?** It just needs improvement to sync the contact made through abeldent for any dental hygiene patients that do not want to book right away. **What problems is MaxAssist solving and how is that benefiting you?** MaxAssist helps me manage patient scheduling and prioritize who to contact first with AI. It identifies missing information, ensuring I have all needed details when patients arrive, making operations smoother. ### 7. Major Time Saver That Streamlines Scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** This tool is a significant time saver and makes it much easier for staff to multitask. Whenever I have a question or run into an issue, the customer support team is outstanding. They respond quickly and resolve problems efficiently. **What do you dislike about MaxAssist?** I am not pleased that the program cannot create an appointment directly in our scheduler. While it does reserve the time slot, the appointment still has to be entered manually. This means staff must review the information as they input it, which some users might actually consider a benefit. **What problems is MaxAssist solving and how is that benefiting you?** The greatest benefit this program brings to our office is that it handles some of the simple, yet time-consuming tasks for us. The automated messaging feature is easy to customize, and patients truly appreciate receiving reminders on their phones or via email, which they can refer back to whenever needed. ### 8. Effortless Patient Communication with Great Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Dhaivat Y. | Administrator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about MaxAssist?** I find MaxAssist's interface great, as it compiles all due patients in one place. It makes texting and reaching out to patients easy. The initial setup was super easy, which is a big plus. **What do you dislike about MaxAssist?** I think the speed and accuracy of MaxAssist could be improved. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist for texting patients and booking them easily. It makes reaching out to patients simple and has a great interface that compiles all due patients in one place. ### 9. Empowers Teams to Focus on Patient Care and Streamlines Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Brunno B. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about MaxAssist?** Great platform to support my team is being laser-focused on patient care needs and replace all different times of manual follow ups and miscommunication issues between team members **What do you dislike about MaxAssist?** Certain features of the platform are not customizable by the practice - which requires you to connect with the support. One big thing missing is the capacity of generate reports of usage. **What problems is MaxAssist solving and how is that benefiting you?** It solves the inconsistency and overwhelming load of data in a dental practice, supporting teams in be really diligent towards patient care. ### 10. Effortless Scheduling with Quick Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Runway D. **Reviewed Date:** December 17, 2025 **What do you like best about MaxAssist?** I like MaxAssist for its ease of use and good workflow. The friendly support is a huge plus, and I really appreciate how we were able to utilize the tool and see benefits quickly immediately upon signing up. The platform helps with saving time and offers easy analytics tracking, which makes it even more beneficial. The initial setup was very simple, which made the transition smooth. **What do you dislike about MaxAssist?** I don't like that integration of texting records and voicemail transcripts aren't automatically saved to patient chats, though we're trying the Mango partnership to see if this will address it. **What problems is MaxAssist solving and how is that benefiting you?** I use MaxAssist for appointment scheduling and treatment follow-up. It saves time and makes analytics tracking easy. **Official Response from Maria Grateron:** > Thank you for your feedback! We’re glad MaxAssist has made scheduling and workflow easier for your team. We’ve now enhanced our Mango integration, and AI-powered call summaries are instantly synced across MaxAssist, Mango, and your PMS, so every note and insight stays aligned. If you ever need help getting the most from these features, please don’t hesitate to reach out to our team. ## MaxAssist Discussions - [What is RecallMax used for?](https://www.g2.com/discussions/what-is-recallmax-used-for) - 1 comment - [View MaxAssist pricing details and edition comparison](https://www.g2.com/products/maxassist/reviews/maxassist-review-5348187?section=pricing&secure%5Bexpires_at%5D=2026-07-14+12%3A26%3A29+-0500&secure%5Bsession_id%5D=4f43f32a-b8c5-4c12-82dc-653315d32fd6&secure%5Btoken%5D=c275e6686dcb6c1d29d1266d02743a16a0cbbb4a4ed0edcb9f8afe4f21433e3c&format=llm_user) ## MaxAssist Integrations - [ABELDent](https://www.g2.com/products/abeldent/reviews) - [ClearDent](https://www.g2.com/products/cleardent/reviews) - [Denticon](https://www.g2.com/products/denticon/reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [LiveDDM](https://www.g2.com/products/liveddm/reviews) - [Maxident 6](https://www.g2.com/products/maxident-6/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) ## MaxAssist Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration ## Top MaxAssist Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,026 reviews)