G2

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

10/30/2026

"Automated Reminders That Save Time and Modernize the Front Desk"

5/5

What do you like best about MaxAssist?

Automated appointment reminders and confirmations have saved our front desk a lot of time and reduced phone tag. It was straightforward to set up messaging that also communicates our cancellation policy, so patients are aware of it before it turns into an issue. It also works well alongside our online booking and digital new patient forms, fitting into our broader effort to modernize the front desk. Review collected by and hosted on G2.com.

What do you dislike about MaxAssist?

There’s definitely a bit of a learning curve, especially for less tech-savvy staff. We needed some extra training before everyone felt comfortable using it day to day. Once the team got past that initial hurdle, it’s been easy to work with. That said, practices should plan for some onboarding time rather than expecting it to be completely plug-and-play from the start. Review collected by and hosted on G2.com.

What problems is MaxAssist solving and how is that benefiting you?

We’re a busy general practice with a small front desk team, and MaxAssist has taken a lot of the repetitive reminder and confirmation work off their plate. It’s helped us cut down on no-shows and late cancellations, and it frees our staff to focus more on the patients who are actually in the office. Review collected by and hosted on G2.com.