G2

Trisha O.

Security Engineer

Mid-Market (51-1000 emp.)

7/23/2026

"Proactive Team, Fast Feature Updates, and Reliable Support"

4/5

What do you like best about Mate Security?

I really appreciate how proactive the Mate team is with user engagement. They consistently seek our input on app features, handle feedback constructively, and act on feature requests impressively fast. On top of that, their customer support is always quick and reliable whenever I run into an issue. Review collected by and hosted on G2.com.

What do you dislike about Mate Security?

There are a few UX/UI areas that could use some refinement. For example, adding standard keyboard shortcuts like using Shift to bulk-select alerts (similar to email apps) would really improve workflow efficiency. Additionally, rules and cloud alert categorizations could benefit from more flexibility, as some alerts currently need to be split into separate categories, which requires extra manual configuration on our end. That said, I view these as minor areas for enhancement that will make a great platform even better. Review collected by and hosted on G2.com.

What problems is Mate Security solving and how is that benefiting you?

Mate has made a huge difference with initial alert triage. Whether it's phishing or CrowdStrike alerts, it gives me immediate context on severity when I'm away from my desk so I know if I need to jump on something right away or if it can wait. It really feels like having a great Tier-1 SOC analyst on the team Review collected by and hosted on G2.com.