G2

Amber B.

Recreation Supervisor

Mid-Market (51-1000 emp.)

12/4/2018

"Great Communication System"

5/5

What do you like best about Mass Notification?

The user friendliness and ease of sending out mass messages to our community! We use it for everything from emergency management to program and event announcements. It is great. Review collected by and hosted on G2.com.

What do you dislike about Mass Notification?

The ease of which you can accidentally send calls when you mean to send a text. The only thing I would change is the ability to send a long message as an MMS instead of an SMS, just so we could send longer messages without annoying people with too many short messages. Messages also come out of order sometimes which can be frustrating. Review collected by and hosted on G2.com.

Recommendations to others considering Mass Notification:

Please make sure to use it on a computer and not on a phone without the app. Also, please make sure to make replies go to the group address if it is just a general announcement. Be careful with calls as people will call back, so make sure you intended that. I have done it on accident several times.. oops. Also, please please please don't send out messages at 3-4 in the morning. Review collected by and hosted on G2.com.

What problems is Mass Notification solving and how is that benefiting you?

Communication- it has really streamlined it! Automated messages from the weather service, pre-scheduled messages for events and programs, and easy to send out quick urgent messages has made communication with our community easy. We sometimes schedule our messages out as far as a year! It has really worked in our favor in that way. We are also able to create and account for a user- which is great for use to give people access to when they may not understand how to sign up. Review collected by and hosted on G2.com.